NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

islandsfu's avatar
islandsfu
Aspirant
Sep 25, 2021

Orbi RBR20 Security Issue

On my security tab someone has somehow changed the email that my Orbi RBR20 system is registered under (which I bought new). Has my network been hacked and how to I fix this?

6 Replies


  • islandsfu wrote:
    On my security tab someone has somehow changed the email that my Orbi RBR20 system is registered under (which I bought new). 

    Which security tab is that? Tell us where to find it. Browser? Mobile app?

     

    The fact that a device is "registered" to an email adress doesn't mean much. 

     


    islandsfu wrote:
    Has my network been hacked and how to I fix this?

     

    Unlikely. But we need to know more.

     

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Orbi - NETGEAR Communities

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

     

     

  • Any progress on this? 


    islandsfu wrote:
    On my security tab someone has somehow changed the email that my Orbi RBR20 system is registered under (which I bought new). Has my network been hacked and how to I fix this?

     

    • islandsfu's avatar
      islandsfu
      Aspirant
      Nope. I have tried everything but the email associated with my security tab remains someone else's. I believe it is on Netgear's side as I have exhausted all angles on mine.
      • CrimpOn's avatar
        CrimpOn
        Guru

        Sorry, but it is not clear to me what you mean by "Security Tab".

        Is this the panel on the Orbi "app" titled Security?

        Is it on a page in the Orbi web interface?