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Forum Discussion
Orbi rbr20 solid red light
My Orbi RBR20 stopped working suddenly. It is showing a solid red light in the power light and no ring light. I have internet on my modem since I can connect my computer but my router is like dead.. no lights blinking nothing when connected. I tried to use the TFTP to upload the firmware but it looks like the file is corrupted and does not work. Any ideas? I just bought it 5 months ago
7 Replies
I would make contact with NG support ASAP and get help. Ask about an RMA.
Some things to try.
Try another power supply. If that doesn't work:
"30-30-30" Reset
With the router powered on, hold the reset button in for 30 seconds.
Continue to hold the reset button in and unplug the router, holding it in for another 30 seconds.
Plug the router back in, with the reset button still held, and continue to hold it in for another 30 seconds.
If that doesn't work:
Make sure the Orbi is off, no lights. Unplug the power supply from the wall, keeping it plugged in the Orbi. Then hold down the reset button and press and hold the power button for 1 minute. After that plug in the power supply and press the power button.
If that does not work, contact Netgear support.
I am having a similar issue. The power light on RBS20 (the satellite) turns either solid amber, solid red, or off when power button is pushed in.
I am out of warranty (about 4 months over), and actually the device was working fine until I unplugged it last week. I plugged it back in this week, and it gave me the issues. Initially I got an amber light, so I performed a reset. After toggling on/off the light then turned green, but the top LED ring still did not come on and the satellite did not connect to the RBR router. Therefore, I performed another reset on the satellite, and it only gave me the amber, red or no light. Any ideas? Thanks!
If you reset the satellite you have to pair it again. That may be your problem.
Correct, I would like to pair it, but I cannot get it pair. The light I am referring to is the power button light; not the LED ring on the top of the RBS satellite.
By the way: in my frustration I pressed a couple times rapidly on the power button, and all of a sudden, it turned green. However, I still could not get it to sync with the RBR. I tried a factory reset, since at least the light was green now - but that also did not do anything. Even the 'special' factory reset (hold for 30sec - off for 30sec while holding - on for 30sec while holding) did not work, and now I am back at the orange solid light.
