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BellaNZ32's avatar
BellaNZ32
Aspirant
Nov 22, 2019

Orbi rbr20 will not connect to internet

My Orbi was working fine and then it started dropping the internet intermittently. Unplugging it and plugging it back in seemed to work for a while but now it doesn’t as the internet keeps showing as offline. The modem connects, just not the internet. I tried a hard reset twice but has not worked. There are no other modems/or routers connected.

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 22, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Has a factory reset and setup from scratch been performed since last update?

    • BellaNZ32's avatar
      BellaNZ32
      Aspirant
      Nov 22, 2019
      Firmware is V2.3.5.26, I connected the orbi via my old ISP router (which I unplugged again now....internet works fine with that one) and then I logged into orbi online and checked for new firmware, nothing was available so I assume I have the latest.
      • FURRYe38's avatar
        FURRYe38
        Guru
        Nov 22, 2019

        So i you have a router in front of the Orbi RBR, you might try changing the RBR to AP mode instead of router mode. Having to routers on the same line can cause problems. 

        Modem Combo Units:
        This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
        Couple of options,
        1. Configure the modem for transparent bridge mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Then use the Orbi router in router mode.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

         

        What is the Mfr and model# of the ISP modem? 

         

         

    • BellaNZ32's avatar
      BellaNZ32
      Aspirant
      Nov 22, 2019
      I’m not connecting via the ISP modem as it’s also a router and messes with the mesh WiFi signal, the Orbi Internet port is connected directly to my fibre box which are right next to each other
      • CrimpOn's avatar
        CrimpOn
        Guru
        Nov 22, 2019
        BellaNZ32 wrote:
        I’m not connecting via the ISP modem as it’s also a router and messes with the mesh WiFi signal, the Orbi Internet port is connected directly to my fibre box which are right next to each other

        Can you provide the brand/model number of the fiber box?

    • BellaNZ32's avatar
      BellaNZ32
      Aspirant
      Nov 22, 2019
      House is about 260 square
      Satellites are a good distance apart
      I think I am using auto, not sure where to check this or how to change it but while playing with things for about 5hrs I saw a lot of auto settings
      There’s only one neighbor within range showing as another WiFi connection option
      The factory reset was set up from scratch has just been done, twice