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skymetal's avatar
skymetal
Aspirant
Feb 15, 2020
Solved

Orbi RBR20

I switched internet providers and purchased a Nighthawk X6S AC4000 wifi router.  I also previously had the Orbi RBR20.  The orbi is not connecting or meshing with my new nighthawk.  Can anyone tell me why?  I have tried uninstalling the app and doing a fresh reconnect.  

  • I ended up calling customer service and had to purchase a plan to get help. Had to reset the orbi router and do the manual setup on orbionline.net. got it to work

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    X6s isn't a model. neither is ac4000, its a speed. which model is it?

    Are you going modem-----AC4000------orbi? 

    If so, do you have the orbi in AP (access point) mode? 

    Otherwise you're running 2 routers in router mode on your network and you end up with a double nat which can cause your issue. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    skymetal wrote:

    I switched internet providers and purchased a Nighthawk X6S AC4000 wifi router.  I also previously had the Orbi RBR20.  The orbi is not connecting or meshing with my new nighthawk.  Can anyone tell me why?  I have tried uninstalling the app and doing a fresh reconnect.