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Rick07's avatar
Rick07
Tutor
Aug 12, 2020

ORBI RBR50 - Hardware issue or bricked?

Hi,

A first post, so thank you for any help.

ORBI RBR50 suddenly stopped working a few days ago after 9 months of problem-free wireless internet. No power surges or brown-outs, no tinkering with any settings on the router itself, or the Virginmedia modem. 

When I first checked the router the power LED was flashing red. When I restarted it the LED has maintained a solid green

Tried rebooting the router, recycling the modem, but no wireless network available. Tried to factory reset but I hold the pin in for 2 minutes without any amber flashing. It maintains the green LED power light with the top LED flashing white.

Tried wiring it to a PC for a wired connection so I could reset it or TFTP latest firmware with a static IP address, but the cable is not detected (network cable unplugged). Obviously I don't know the firmware as I cannot connect to it.

I cannot think of anything else to do. Netgear support assure me that there is no hardware issue based on the lights and I have to pay £60 for support. 

Anyone got any ideas?

Many thanks

10 Replies

  • Turn off the Orbi router, press and hold the reset button, turn on the Orbi router, while still pressing the reset button. What happens?

    • Rick07's avatar
      Rick07
      Tutor

      Thanks Mstrbig 

      Gave it a try.

      It boots in the usual way. Green LED on for 30secs. Short burst of Red flashing LED then Green again.

      If I continue to hold the reset button for a further 30secs, 3 Red flashes then back to Green with white flashing top LED.

      Still no wireless or wired connection.. 

      • Mstrbig's avatar
        Mstrbig
        Master
        Once it gets to that point, you have to now set it up using the app. The lights on top should blink white, until it is fully setup, which the will tell you