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Forum Discussion

DesertBruin's avatar
Mar 05, 2021
Solved

ORBI RBR50 / CM1000v2 Router Connection Issues

Having frequent issues with the above combination dropping connection from ISP, 6-7 times per day. Router shows connection, Orbi goes magenta ring.

 

ISP (Mediacom) has confirmed no line issues, and, naturally wants to come charge a service fee to check box connection. So before I dropped the dough, I connected directly to the modem the last time I had the issue and the modem shows a live connection. 

 

So issue feels like Orbi. It's been an otherwise reliable router for the last few years. But this feels like death throes? Anyone else have experience with dealing with Orbi end-of-life behavior that might reflect this kind of issue?

 

Firmware is up-to-date, etc.

  • Not on any network devices. Orbi updated firmware  a couple days ago, but this problem was already ongoing.

     

    I'll try the factory reset and see if that makes things more stable. Thanks!

10 Replies

  • how old is the orbi router?

     

    how is the orbi router connected to the modem?

    • 3(?) years.

       

      About 8 inches away (the router, at least). :)

       

      ETA: Sorry, read that as "how far away."

       

      Connected by CAT5 directly to the modem.

      • vajim's avatar
        vajim
        Master

        DesertBruin wrote:

        3(?) years.

         

        About 8 inches away (the router, at least). :)


        OK....not really old

         

        if you're not dealing with a double router issue (i don't think you are) perhaps perform a factory reset on the orbi.