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Gabe501's avatar
Gabe501
Aspirant
Oct 12, 2018

Orbi RBR50 + satellite

My Orbi router has not been working for a couple of days now. I have had it for about 10 months now, and all of the sudden It doesn’t link up with my modem, i try the regular setup and the power button flashes green then flashes red then back to green. I tried holding the restart button on it to restore it to facory settings but that did not work the power light stayed green and didn’t turn orange. Then i tried the 30-30-30 that i read about, that brought up the link light on my modem but the power button just stayed a constant red. Any other way to try and fix it or am I going to have to buy a new one
Troubleshooting

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 12, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.

     

    • Gabe501's avatar
      Gabe501
      Aspirant
      Oct 12, 2018

      i tried factory setting it with and with out a computer conected and the power light flashes red and not amber

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 13, 2018

        Look at the top of the orbi for the LED light. not the back of the LED in back.

        Gabe501 wrote:

        i tried factory setting it with and with out a computer conected and the power light flashes red and not amber



         

  • Retired_Member's avatar
    Retired_Member
    Oct 12, 2018
    Gabe501 wrote:
    My Orbi router has not been working for a couple of days now. I have had it for about 10 months now, and all of the sudden It doesn’t link up with my modem, i try the regular setup and the power button flashes green then flashes red then back to green. I tried holding the restart button on it to restore it to facory settings but that did not work the power light stayed green and didn’t turn orange. Then i tried the 30-30-30 that i read about, that brought up the link light on my modem but the power button just stayed a constant red. Any other way to try and fix it or am I going to have to buy a new one

    Are you sure it's the Orbi?  Check your modem by running the modem straight to your PC.

    • Gabe501's avatar
      Gabe501
      Aspirant
      Oct 12, 2018

      im sure i hooked up my old router to my modem and it works