NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR50 & Virgin Media
Hi all
I'm a bit perplexed if I'm honest and would appreciate any help.
As it says in the title I have an RBR50 and Virgin Media.
I have been limited to 100MBPS package but just upgraded to the 350MBPS package.
My PC which is plugged directly in to the ethernet is flying at top speeds but the wifi in the house is still limited to 100MBPS.
I'm assuming it's some sort of software issue?
Firmware is the latest and I have rebooted the modem and the mesh system but it's still the same.
I'm stuck so any help would be massively appreciated.
Thanks
Right after all these software issues it was actually nothing of the sort!
Changed the ethernet cable to a CAT8 (which was still cheap) and it fixed the problem.
Wifi now flying at the correct speeds.Which actually begs the question, why do Netgear Orbi only supply low grade ethernet cables?
This should surely come as some sort of warning on all Orbi products.
Really frustrating but glad just £10 can resolve the problem.
Sorry for wasting all of your time but REALLY appreciate all the help.
12 Replies
Just as an update, if I link to the Virgin wifi then I do get massively high speeds over 300MBPS but the reason I have the Orbi because the Virgin range is rubbish!
What is the model# of the ISP modem the router is connected too? I believe most Virgin Media services have a modem with built in router. If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first...
Thanks for coming back to me.
I have turned the Virgin hub 3 into modem mode but then the Orbi system cannot pick up any internet at all.
Something seems to be blocking it.
I checked the settings and logged in - Orbi is in router mode.
All the feedback I have had has said that this should work - it does but I am limited to 100MBPS but only when the Virgin Hub 3 is also in router mode rather than modem mode.
In modem mode the Orbi cannot pick anything up.
Just for clarity as I admit to being a complete novice at this, the Orbi router is linked via ethernet from the Virgin Hub 3.
As I said, it works but it's being strangled.
Literally nothing is linked to the Virgin Hub 3 via wifi - everything in the house is linked to the Orbi.
Really sorry but I am a novice - I have found the Virgin DMZ below.
When you say 'configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem.'
Can you explain in words of 1 syllable?
Sorry and thanks
You'll need to contact the ISP for help and information for there modem when it's in modem mode. There maybe specific configurations that is required by the ISP for modem mode. They should know.
For use of the DMZ, input the IP address the RBR gets from the modem. You'll see this on the RBRs web page under the Advanced Tab/Internet section near the top right. Put this address where you see the DMZ address on the modems web page you posted here.
