About a week ago I updated to the latest firmware available (2.5.1.8). The network and mgt app seemed to be responding slowly, so I tried to reboot the router. Now it just pulses white and never finishes the boot process.I have tried power cycling as well as a factory reset, same issue.Of course my support ended about 2 weeks ago, so Netgear won't let me place a call. I'm very frustrated with Netgear, first it was the naming issue and now this. I mean, who only provides 3 months of support and then charges almost $150 for suppport? Needless to say it looks like I'll be purchasing a new system, any recommendations?

So can you access the RBRs web page at 192.168.1.1? Resetting the RBR will always keep the default IP address of 192.168.1.1. If you only have 1 wired device connected then it's IP address probably won't change either. Be aware that your ISP modem already has a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

What is the Mfr and model# of the ISP modem the NG router is connected too?Has a factory reset and setup from scratch been performed since last FW update?

My internet provider is Comcast, but that is not the issue as I can connect my laptop directly to my Comcast modem and it works. And it was working fine before the reboot, albeit performance seemed to be degradating, which is why I rebooted. i saw nothing in the readme about a factory reset after the upgrade (it simply said refer to the OM), but I can't get it to reset now as I've tried holding in the reset button after it hangs. It goes amber and appears to reset, but never finishes booting.

What is the Mfr and model# of the ISP modem the NG router is connected too? So disconnect the RBR from the ISP modem. Disconnect ALL other devices from the RBR accept for 1 wired PC. Press the back reset button for 15 seconds then release. The top ring LED should flash WHITE for a bit, then slowly pulsate WHITE, then turn PINK. Can you get to this point?

Here is my ISP (xfinity) router info:Model: CGM4140COMVendor: TechnicolorHardware Revision: 2.2 I tried the reset, but no go. Here is what is happening- power on, white ring pulsing quickly- pulsing changes to slow white, laptop given IP via DHCP- hold in reset- power light solid amber- power light flashing amber after about 7 seconds- let go of reset after 15 seconds- power light, no light- The white ring on top is still slow pulsing white, my laptop is retaining the original address, and the router is also retaining the original address verified with ping Question, why is the reset required after the firmware upgrade and why wasn't that in the readme? Thanks,Bob

Orbi RBR50 hanging after reboot | NETGEAR Communities

14 Replies

FURRYe38
Guru - Experienced User
Feb 05, 2020
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
- Rshotok
  Aspirant
  Feb 05, 2020
  My internet provider is Comcast, but that is not the issue as I can connect my laptop directly to my Comcast modem and it works. And it was working fine before the reboot, albeit performance seemed to be degradating, which is why I rebooted.
  
  i saw nothing in the readme about a factory reset after the upgrade (it simply said refer to the OM), but I can't get it to reset now as I've tried holding in the reset button after it hangs. It goes amber and appears to reset, but never finishes booting.
  - FURRYe38
    Guru - Experienced User
    Feb 05, 2020
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    
    So disconnect the RBR from the ISP modem. Disconnect ALL other devices from the RBR accept for 1 wired PC. Press the back reset button for 15 seconds then release. The top ring LED should flash WHITE for a bit, then slowly pulsate WHITE, then turn PINK. Can you get to this point?

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Orbi RBR50 hanging after reboot