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Orbi RBR50 Keeps dropping internet help please.
Hello. I have been extremely happy with my Orbi system of 4 units with 3 satellites on a fiber service for over 2 years. I don’t even remember having any issues until recently and now they are non stop.
Nothing that I am aware of has changed recently and even did a total new setup after verifying that it was the Orbi and not the ISP provider.
The system stayed up and running for 3 days without failure after total new setup then started dropping internet connection again. It drops the connection at minimum 2-3 times a day now and will not return to normal until I do multiple resets and power on power off attempts.
To be clear the main router is the only problem. All the satellites work properly both the wires and wireless satellites.
Any ideas or help would be greatly appreciated.
Nothing that I am aware of has changed recently and even did a total new setup after verifying that it was the Orbi and not the ISP provider.
The system stayed up and running for 3 days without failure after total new setup then started dropping internet connection again. It drops the connection at minimum 2-3 times a day now and will not return to normal until I do multiple resets and power on power off attempts.
To be clear the main router is the only problem. All the satellites work properly both the wires and wireless satellites.
Any ideas or help would be greatly appreciated.
12 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Does the top ring on the RBR turn PINK when then happens?
Do both wired and wireless connections fail when this happens?
- Firmware is up to date V2.7.4.24
I do not know any details of modem or such but will report back when take a look at it. It’s a fiber system and when hook directly to it the connection is stable without Orbi in the chain.
Top ring turns magenta/pink when it drops internet.
The network does not fail when this happens with the other satellites. Just no internet connection. The satellites are still connected both wired and wireless.
BestsPlease find the Modem or ONT brand and model information.
Ok, if PINK then the RBR failed to get ISP services from the ISP or the ISP service box/Modem/ONT.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Check with your ISP to see if any user account or VLAN configurations is needed or required.
