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notatweak's avatar
notatweak
Aspirant
May 14, 2019

Orbi RBR50 won't let me update apps

5 Replies

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    • notatweak's avatar
      notatweak
      Aspirant
      May 14, 2019

      Sorry, Firmware.  I can't log in to the device so it won't update firmware.

      • FURRYe38's avatar
        FURRYe38
        Guru
        May 14, 2019

        Try a factory reset with the RBR and use a wired PC and web browser connected to the RBR and walk thru the setup wizard. Then check FW updates using the RBRs web page. 

  • SteffanH's avatar
    SteffanH
    Aspirant
    May 18, 2019

    I’m having the same problem with apps and os updates not working.

    • ekhalil's avatar
      ekhalil
      Master
      May 18, 2019
      SteffanH wrote:

      I’m having the same problem with apps and os updates not working.

      If you have issues with certain devices or apps not reaching internet or specific sites, the first thing I would suspect is double NAT.

      Please open a Command Prompt on any computer attached to Orbi and type:

      > tracert 8.8.8.8   (traceroute 8.8.8.8 if you're using a Mac computer)

      1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
      2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,