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rjames77's avatar
rjames77
Aspirant
May 25, 2019
Solved

Orbi RBS50 Will not factory reset

Hi,

    I have a new Orbi Wifi router and the default admin password does not work.  I've tried going through the recovery process but I never set up the security questions that it's now asking me to answer so I cannot complete the recovery.  I've also tried a factory reset but after holding the reset button in for several seconds the system reboots but not reset, I still see my custom WiFi SSID for example.  Reading through some of the forum posts it seems that the firmware has a known defect and will not reset, is this true?

 

Does anybody know how I can recover administrative access?

 

Thanks,
Robn

  • rjames77's avatar
    rjames77
    May 26, 2019

    Thanks FURRYe38 and CrimpOn,

        I tried it again tonight holding the pin for 20 seconds, I saw the exact same light sequence as I saw with the earlier attempt but today it worked.  I can only assume that I did something wrong the last time.

     

    Thanks for you assistance,

    Robin

6 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 25, 2019
    rjames77 wrote:

    I've also tried a factory reset but after holding the reset button in for several seconds the system reboots but not reset,

    Just to be clear, the reset involves pressing a paperclip into the Reset hold until the power LED first turns amber, and then begins to blink.  This often takes 8-10 seconds.  Just turning solid amber means it is resetting, but not "Factory Resetting."

    • rjames77's avatar
      rjames77
      Aspirant
      May 25, 2019
      Hi CrimpOn,
      Yes, I held it for around 10 seconds and saw the blinking amber light. I did it twice just to be sure.

      Thanks,
      Robin
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        May 25, 2019
        rjames77 wrote:
        Yes, I held it for around 10 seconds and saw the blinking amber light. I did it twice just to be sure.

        I just noticed the title: "RBS50", that's a typo, correct?  The RBS (satellite) certainly can be reset, but the RBR (router) is what controls everything.

         

        And, no.  The RBR50 not being able to reset is not a "known issue."  Users report restting them successfully all the time.