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Chuck_M's avatar
Chuck_M
Mentor
Jan 14, 2019
Solved

Orbi Remote Management INOP

I am having issues through the Orbi App with enabling and conducting remote management

 

When I run the orbi app outside of my LAN, here is the initial screen:  

In this case I am on a external network "Six Gun"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

So I select REMOTE MANAGEMENT and I get this screen

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

And ultimately I get this screen after a fairly long delay

 

 

Nothing can be done from this screen other than go backwards.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have current firmware (210) and remote management is enabled.

 

Any ideas?

 

  • Interestingly enough, after multiple reboots and turning on and off remote management... it started working through the Orbi App.

     

    Thanks much.... have no clue why it suddenly came alive!

8 Replies

  • How does the settings in the app look like? You need also to activate it in the app. Not enough to do it in the GUI. This is how it's done in iPhone:

      • Chuck_M's avatar
        Chuck_M
        Mentor

        The App has it (and had it) enabled as well as the GUI... but it says it is disconnected as per the image above.

         

        The serial number is correct but there is a red dot next to the router name (RBR50).

         

        Any other thoughts?