NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi Says My iMac Is Not Connected to The Network, But It Is
I am running a network with RB20 satellite and router.
When I try to log into the Orbi Admin page, I get a web page that says I'm not connected to my Orbi Network, but I obviously am.
My Modem is ATT, everything else works fine.
Is this a Netgear issue?
Another update:
So ATT restored the connection.
Then, they manually went in on their end and disabled the WiFi radio signals. So now the ATT modem/router is no longer broadcasting a WiFi signal, effectively making it a modem only.
The rep explained that the user tools are much less sophisticated, which is why they were able to do it on their end.
Thanks so much for your help! It got me close, then calling in to ATT helped finish the job.
By the way, now that I no longer have a Double NAT situation, what kind of improvements can I expect to see?
46 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Do you have a screen capture of what your seeing. Please use the Choose File button to attach a screen shot of what your seeing.What browser are you using? Try a different browser?
Firmware is V2.7.3.22
The ATT modem is Arris BGW210-700
On the Orbi App on my iPhone, I see that my iMac is connected to my network (and I am connected). But when I try to log into the Orbi login page on my iMac's web browser (tried both Safari and Firefox, caches cleared), I get the Orbi landing page that says I'm not connected to the Orbi Network.
Also, my HomePod mini does not show up in the Orbi app but it is obviously connected to WiFi, too.
I also have another issue that I posted about, too:
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopI would try option#2 first, if not, #3 lastly.
