I have been using my Orbi since April / 2017 without major problems, but tonight the system just stopped to work and the lights turned magenta. Turned on and off and now I can't see my WiFi network anymore. I unplugged from the power outlet, waited a couple.o.minutes and connected again... Nothing. Tried the reset without success. Any suggestion?Thank you,Fabio

Please try the new Beta FW:https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584/jump-to/first-unread-message After the installation, factory reset the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade. If this fails to fix this, I presume you'll need to phone connect with NG support and ask about an RMA.

It's not beta firmware any longer. :-) https://www.netgear.com/support/download/

Nope... The Ethernet is not working on my router. Looks like the only thing that is working is the green led on the back... I can't reset, I can't connect on Ethernet... Nothing. Bad news for me, I didn't get the warranty at the Best buy and will have to rely on Netgear for that. Now, I'm about to travel for vacation .. kids at home and I need a wifi solution, and honestly, I can't even consider to buy another Orbi after all of this... im not expending another USD 370 in a system that let me down in less than one year. Frustrating...

I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!

AH, type in RBK50 and it's there. Thanks.tagteamwrote:It's not beta firmware any longer. :-) https://www.netgear.com/support/download/

Orbi stops working | NETGEAR Communities

11 Replies

FURRYe38
Guru - Experienced User
Apr 02, 2018
Please try the new Beta FW:
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584/jump-to/first-unread-message

After the installation, factory reset the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade.

If this fails to fix this, I presume you'll need to phone connect with NG support and ask about an RMA.
- tagteam
  Virtuoso
  Apr 02, 2018
  It's not beta firmware any longer. :-)
  
  https://www.netgear.com/support/download/
  - FURRYe38
    Guru - Experienced User
    Apr 02, 2018
    AH, type in RBK50 and it's there.
    
    Thanks.
    tagteamwrote:
    It's not beta firmware any longer. :-)
    
    https://www.netgear.com/support/download/
- fcarmonabr
  Tutor
  Apr 02, 2018
  Thanks for your answer! I tried to follow the steps, but the problem is on my router. I can't get it connected using an ethernet cable... I can connect to the satellite, but the problem is that I can't access http://orbilogin.com from there.
  
  Looks like there is no way to update the firmware on my router and I will try to stop by best buy to check if I got the extended warranty from GeekSquad.
  
  I will keep you guys posted.
  
  Best regards,
  Fabio
  - FURRYe38
    Guru - Experienced User
    Apr 02, 2018
    Can you access 192.168.1.1 from directly behind the router?
    
    Keep us posted. Hope they can help.
Bridgid88
Initiate
Apr 02, 2018
I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!
- FURRYe38
  Guru - Experienced User
  Apr 02, 2018
  What FW are you using?
  
  Please try the new Beta FW:
  https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584/jump-to/first-unread-m...
  
  After the installation, factory reset BOTH the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade.
  Bridgid88wrote:
  I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!

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Orbi stops working