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Forum Discussion
ORBI50 almost no connection at all
I have recently purchased an ORBI RBR50 (march 2019). Initially it works OK, speed test on my phone connected to ORBI via wi-fi does seem to be faster than my old AC router. About 1-2 months ago, after a firmware upgrade, I have been either disconnected with Orbi router or connected but no internet at all. I would say I have internet 5% of the time now. I have upgraded more recent firmware hoping you guys have fixed the issue but the problem still exist. DO I have a defected device or is this a known issue? Please help. I have a regular 2 floored detached house about 2200 sq feet. Main router is connected via wire right beside my internet provider's router. I tried different satelite on the main floor or second floor, still the same. Even when I have my device on the main floor right beside the main router, issue is the same. My internet provider does have internet. Please help.
9 Replies
kspoon wrote:
Main router is connected via wire right beside my internet provider's router.
How many "routers" are we talking about here?
Is the RBR50 what you call the "Main router"?
What is the Internet provider's router? Is that the modem that gets you to the outside world, or a separate box?
If the Internet provider's router really is a router, or a modem/router, then you may want to put the Orbi RBR50 into AP mode.
Internet provider is Rogers (I am in Canada). I believe it is a modem and router combined in one. It is only one box and previously I was using AC wi-fi from that same box.
What's AP mode?
kspoon wrote:
I believe it is a modem and router combined in one. It is only one box and previously I was using AC wi-fi from that same box.
Not knowing the make and model number of the modem/router, it is hard to advise on the best strategy.
Do you plan to use the wifi from the modem/router as well as the Orbi?
What's AP mode?
AP = Access Point
There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:
>>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<
Find the manual for your model and read the section Use the Router as a WiFi Access Point.
Also last night, I was connected to Orbi, and my Orbi app on my phone couldn't find the network. Gave up resetting as it was late at night.
- Yes, the base? Or the non-satellite unit, not sure what the exact term is.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
