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Forum Discussion
Poor Support
A week ago I got RBK53 from costco, the firmware version on that was 1.2. Satellite was having spotty connectivity, no devices were connecting through satellite. I created case to support, and spend 2 hours trying to troubleshoot over the call and upgrade step by step. But some reason after upgrade to 1.8 router and satellite never came backup online.
Support team created RMA and send me router only. I was told I will get a kit for kit replacement. This is very bad customer service from Netgear.
Hope there are NG employees reading this and willing to help me.
9 Replies
Both RBS and RBR need to be fully updated in firmware to v48. You need to first download v2.0.0.74 for both RBR and RBS. Download v212 for RBR. Download v48 for both RBR and RBS.
You can update the RBS by connecting it to a wired PC and waiting 5 minutes for the PC to get an IP address. Then navigate to 192.168.1.254 in a web browser. This should bring up the RBS web page. First send the v2.0.0.74 then v48 to the RBS first.
To update the RBR, first send the v2.0.0.74 version, then apply v212, then v48. You have to apply v212 before you apply v48 on the RBR.
If they send you a new RBS then it will work with the RBR you have, just needs to be synced is all. Hopefully the RBS they send you will be already updated. I would ask NG support to ensure the RBS is already updated in firmware to match what is loaded on your RBR.
Good Luck.
