I am able to access the web interface however the Port Forwarding Page/ Port Triggering page wont load (just blank) and when I select "Basic" i just get "Please wait a moment" with the spinning circle. I have factory reset the router but that hasnt helped. Currently running V2.7.4.24. (RBR50) Appreciate any advice on how to resolve the issue

Create a private message by clicking on the moderator's screen name, KevinLiT and select the box Send Private Message. (Notice that Netgear employees have that "N" after their screen name where the rest of us have some goofy symbol.)

If I recall correctly, when the Orbi web page first opens, it displays the Basic home page. Does this happen as it should, but then when trying to return to the basic home page later it does not? On the Advanced tab, do other menu items open correctly? i.e. it is only the Port Forwarding/Port Triggering menu that fails to open?

So the navigation on the left opens up correctly, but the dashboard never opens up. I can click on advanced and everything works except for the port forwarding page.Going back to basic has the same result… please wait and the spinning circle

Very strange. Can you try a different web browser, or "clear cache"? (I always have to look up how to do that.)

Good thought! But the same behavior, I tried in google chrome. Cleared the cache but still the same result. I checked more pages this time, and as far as i can tell, its just the port forwarding page that wont open

Port Forwarding / Port Triggering page wont load

12 Replies

CrimpOn
Guru - Experienced User
Mar 17, 2023
If I recall correctly, when the Orbi web page first opens, it displays the Basic home page. Does this happen as it should, but then when trying to return to the basic home page later it does not?

On the Advanced tab, do other menu items open correctly? i.e. it is only the Port Forwarding/Port Triggering menu that fails to open?
- ausheikh
  Tutor
  Mar 17, 2023
  So the navigation on the left opens up correctly, but the dashboard never opens up. I can click on advanced and everything works except for the port forwarding page.
  Going back to basic has the same result… please wait and the spinning circle
  - CrimpOn
    Guru - Experienced User
    Mar 17, 2023
    Very strange. Can you try a different web browser, or "clear cache"? (I always have to look up how to do that.)
KevinLiT
NETGEAR Moderator
Mar 22, 2023
Hello ausheikh,

Thank you for verifying that information!

I understand that you are unable to access the port forward /port triggering page on your RBR50 I would like to endorse you to our support team for additional assistance.

Please provide the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team
- ausheikh
  Tutor
  Mar 24, 2023
  Id rather not put my details on a post, is there an email address i can send the details to?
  - CrimpOn
    Guru - Experienced User
    Mar 24, 2023
    Create a private message by clicking on the moderator's screen name, KevinLiT and select the box Send Private Message.
    
    (Notice that Netgear employees have that "N" after their screen name where the rest of us have some goofy symbol.)

Forum Discussion

Port Forwarding / Port Triggering page wont load