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Forum Discussion
ryoshioka
Nov 30, 2019Aspirant
Problems logging into xfinity site with Orbi and V2.3.5.26 firmware
Anyone else running into problems logging into the xfinity site after the V2.3.5.26 firmware update? When I click sign in on the xfinity website, it redirects to some https://oauth.xfinity.com/ site and sits there until it times out. I tried this on both Safari and Chrome on the Mac. I know the site isn't down because I can turn off wifi on my phone and log into the website with no problems. All other sites seem okay but I just can't log in when the xfinity site redirects.
7 Replies
- CrimpOnGuru - Experienced User
Have you enabled Disney Circle or Armor on the Orbi?
- CrimpOnGuru - Experienced User
There is a post on the Armor forum about this exact issue, but I did not see a resolution:
- ryoshiokaAspirant
Yeah, I did have Circle turned on but I wasn't actively using it. I just tried turning it off and tried logging into the xfinity site and it still timed out trying to redirect to the sign in page.
- FURRYe38Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last update?
ryoshioka wrote:Anyone else running into problems logging into the xfinity site after the V2.3.5.26 firmware update? When I click sign in on the xfinity website, it redirects to some https://oauth.xfinity.com/ site and sits there until it times out. I tried this on both Safari and Chrome on the Mac. I know the site isn't down because I can turn off wifi on my phone and log into the website with no problems. All other sites seem okay but I just can't log in when the xfinity site redirects.
- ryoshiokaAspirant
It's an Arris SB6183. Yeah, I've read a few other threads about the factory reset and re-setup. I guess I got to try that next.
- FURRYe38Guru - Experienced User
Be sure to power OFF the modem for 30 seconds while the factory reset happens on the RBR. Then walk thru the setup wizard on the RBR.