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Forum Discussion

ryoshioka's avatar
ryoshioka
Aspirant
Nov 30, 2019

Problems logging into xfinity site with Orbi and V2.3.5.26 firmware

Anyone else running into problems logging into the xfinity site after the V2.3.5.26 firmware update?  When I click sign in on the xfinity website, it redirects to some https://oauth.xfinity.com/ site and sits there until it times out.  I tried this on both Safari and Chrome on the Mac.  I know the site isn't down because I can turn off wifi on my phone and log into the website with no problems.  All other sites seem okay but I just can't log in when the xfinity site redirects.  

7 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Have you enabled Disney Circle or Armor on the Orbi?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Has a factory reset and setup from scratch been performed since last update?


    ryoshioka wrote:

    Anyone else running into problems logging into the xfinity site after the V2.3.5.26 firmware update?  When I click sign in on the xfinity website, it redirects to some https://oauth.xfinity.com/ site and sits there until it times out.  I tried this on both Safari and Chrome on the Mac.  I know the site isn't down because I can turn off wifi on my phone and log into the website with no problems.  All other sites seem okay but I just can't log in when the xfinity site redirects.  


     

    • ryoshioka's avatar
      ryoshioka
      Aspirant

      It's an Arris SB6183.  Yeah, I've read a few other threads about the factory reset and re-setup.  I guess I got to try that next.  

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Be sure to power OFF the modem for 30 seconds while the factory reset happens on the RBR. Then walk thru the setup wizard on the RBR.