ok so I purchased and setup the unit today - ISP Spectrum - 200Mbs - new modem this week test on my phone using speedtest app getting 40-50 Mbs only which is hardly any better than the lynksys system I replaced. The brand new Roku Premier devises are also only showing 40-50 Mbs, our Samsung phones show 50-70 Mbs using the speedtest in the Orbi app I installed during the setup process while in the exact same locations as the above tests getting 206-211 Mbs results - seems very strange that all others show much much slower speeds LAN hard wired computers testing at 210 Mbs I see discussinons abot QoS settings yet when I go to admin settings on QoS page only option is to speed test which have 210 Mbs results. have done setup twice with no changes Any thoughts/suggestions

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? Are you wired or wireless when testing? Trying different servers with speedtest.net and different browsers and devices?

Hi thanks for reply Cable Modem : Charter made in China Model E31T2V1 - DOCSIS 3.1 eMTA Hardware: RBR50 FW 2.2.1.210 Speed test has been wireless, tested on my smartphone using both Speedtest in the Orbi mobile app ( understand provided by ookla) and the OOKLA mobile app Tested just now- 6 feet from Orbi base with similar results when testing near the Orbi satellite down 209.18 up 11.72 using Orbi Mobile app speedtest down 44.24 up 10.78 using ookla speedtest mobile app Have tried different servers on ookla speedtest app with essentially same results, no ability to change servers on the Orbi mobile app LAN test 211 up appreciate any assistance/information you can provide. Seems very strange to have such a disparity using the same device to test with only the app different have tried in addition speedcheck and fireprobe speed check apps with similar reults

I tend to trust wired connections over wireless first off. Too many variables with wireless. Have a different mobile device to test with? Try a laptop maybe if possible. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try disabling the following and see:MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Disney Circle disable if enabled as well. If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

Hi and thanks for reply Further testing today using Surface laptop connected to wifi on 5ghz band, channel 48, and using 802.11ac protocol speed shows between 195 – 200 Mbs depending where in house I am testing which is same as results using the Orbi mobile app. Tested using a variety of test programs with same results. Testing at same time using my phone using the ookla speed test app still getting the 30- 40 Mbs It seems to me my remote devices are default connecting to the 2.4 Ghz band resulting in the much lower speed. I would guess the Orbi app is designed to only test on the 5Ghz band using the 802.11ac protocol. I also just discovered my one week old brand new Roku premier streaming devices do not support the 802.11ac protocol, the earlier generation of the device did, go figure, new “improved” model loses connectivity to 5ghz. I am off to purchase another Roku device which supports the ac protocol – Roku Streaming Stick + or the Roku Ultra - appear to be the only new generation of Roku devices that only connect to the 11ac protocol. Will update after installing and testing the new device. Thanks again for your assistance

By the way, I ditched the Ookla mobile app due to getting really strange slow readings on it compared to Ookla on the web (independently or through Orbi), and other speed tests using both pc and mobile. Also ditched the Ookla Chrome extension for Google for the same reason. All activity indicates I am getting the speed and those apps are doing somethig else. For me.

QOS speed test and speedtest.net different

11 Replies

FURRYe38
Guru - Experienced User
Nov 26, 2018
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Are you wired or wireless when testing?

Trying different servers with speedtest.net and different browsers and devices?
- CaptShip
  Aspirant
  Nov 26, 2018
  Hi
  
  thanks for reply
  
  Cable Modem : Charter made in China Model E31T2V1 - DOCSIS 3.1 eMTA
  
  Hardware: RBR50 FW 2.2.1.210
  
  Speed test has been wireless, tested on my smartphone using both Speedtest in the Orbi mobile app ( understand provided by ookla)
  
  and the OOKLA mobile app
  
  Tested just now- 6 feet from Orbi base with similar results when testing near the Orbi satellite
  
  down 209.18 up 11.72 using Orbi Mobile app speedtest
  
  down 44.24 up 10.78 using ookla speedtest mobile app
  
  Have tried different servers on ookla speedtest app with essentially same results, no ability to change servers on the Orbi mobile app
  
  LAN test 211 up
  
  appreciate any assistance/information you can provide.
  
  Seems very strange to have such a disparity using the same device to test with only the app different
  
  have tried in addition speedcheck and fireprobe speed check apps with similar reults
  - FURRYe38
    Guru - Experienced User
    Nov 26, 2018
    I tend to trust wired connections over wireless first off. Too many variables with wireless.
    
    Have a different mobile device to test with?
    
    Try a laptop maybe if possible.
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    Disney Circle disable if enabled as well.
    
    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
RadioactiveMan
Tutor
Feb 01, 2019
So I I got an RBR50 and RBS50 running up in my house.

I am using an Arris Surfboard SB8200 and subscribe to Comcast Xfinity 150/5 mbps BLAST! internet.

The 2 set combo was working just fine, but I came across a 3 set combo for an incredible deal and purchased it.

Upon setting it up, resetting cable modem, etc., the speedtest wired and wireless were running 80mbps when the previous 2 set combo was working at 180mbps. I wired up directly to the cable modem and it was 180mbps. I then checked the speedtest under the ADVANCED tab: SETUP --> QoS Setup which is basically just a glorified speedtest. This test also got 180mbps. So I knew something had to be happening during the router distribution aspect.

I came across another Netgear forum which mentioned QoS settings. Someone said that there is a more advanced page that is not available on the regular routerlogin firmware page (https://community.netgear.com/t5/Orbi/Hidden-Orbi-QOS-settings-Do-they-work/td-p/1598178) a post by Breggen gave the URL: http://routerlogin.net/QOS_main.htm

Once there I UNCHECKED the defaulted box of:

Enable WMM (Wi-Fi multimedia) settings

I have no idea if that is checked always for everyone and why it would not have been checked on my previous 2 set combo when I reset it to default settings upon purchase.

Regardless if YOU are having speed issues and know it is not your cable modem and the router firmware speedtest in the regular QoS setup is posting normal speeds, please go to the "special" QoS settings and disable WMM.

This took me a while to figure out. Thank you everyone!
- FURRYe38
  Guru - Experienced User
  Feb 01, 2019
  What FW version are you using on the Orbi?
  
  Enable WMM is wireless QoS. It should be always enabled for wireless devices and performance with wireless connections. IT should have no impact on wired connections.
  
  https://kb.netgear.com/221/WMM-WiFi-Multimedia
  
  Others have this enabled and get to spec speeds. I know I do.
  
  Seems like if the prior Orbi was working well and the newer one didn't, maybe a configuration issue or a difference in something.
  
  RadioactiveMan wrote:
  
  So I I got an RBR50 and RBS50 running up in my house.
  
  I am using an Arris Surfboard SB8200 and subscribe to Comcast Xfinity 150/5 mbps BLAST! internet.
  
  The 2 set combo was working just fine, but I came across a 3 set combo for an incredible deal and purchased it.
  
  Upon setting it up, resetting cable modem, etc., the speedtest wired and wireless were running 80mbps when the previous 2 set combo was working at 180mbps. I wired up directly to the cable modem and it was 180mbps. I then checked the speedtest under the ADVANCED tab: SETUP --> QoS Setup which is basically just a glorified speedtest. This test also got 180mbps. So I knew something had to be happening during the router distribution aspect.
  
  I came across another Netgear forum which mentioned QoS settings. Someone said that there is a more advanced page that is not available on the regular routerlogin firmware page (https://community.netgear.com/t5/Orbi/Hidden-Orbi-QOS-settings-Do-they-work/td-p/1598178) a post by Breggen gave the URL: http://routerlogin.net/QOS_main.htm
  
  Once there I UNCHECKED the defaulted box of:
  
  Enable WMM (Wi-Fi multimedia) settings
  
  I have no idea if that is checked always for everyone and why it would not have been checked on my previous 2 set combo when I reset it to default settings upon purchase.
  
  Regardless if YOU are having speed issues and know it is not your cable modem and the router firmware speedtest in the regular QoS setup is posting normal speeds, please go to the "special" QoS settings and disable WMM.
  
  This took me a while to figure out. Thank you everyone!

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QOS speed test and speedtest.net different