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Forum Discussion
RBK 40 Firmware 2.5.1.16 Access control page blank
HI I updated to the above firmware,
Now my satellite is shown as disconnected i the web client but not I the android all it is online.
In the web clie t devices it shows I have access co trol turned on, but when I go the access co tool page I get no devices listed at all and all the check boxes are blank.
Selecting true on and any has no effect.
Rebooting the rooter had no effect.
Help please.
11 Replies
This sounds like something "went bad" during the update. It may be time to "Factory Reset" the Orbi. This does not change the firmware version, but does reset every parameter to the default values, including parameters that may be hidden from the user. You can take a chance and save the configuration to a file on your computer (Advanced Tab, Administration, Backkup Settings)
Follow these steps to Factory Reset the router:
https://www.youtube.com/watch?v=cMw4ePACgc4
When you begin the startup, there will be an option to "Restore saved settings." Take that selection, browse to the saved configuration file, and upload it. This may "make things right". Or, the saved configuration file may be corrupted and you will need to reset again and this time go through the entire setup process.
Wish there were an easier way.
Thanks , but no look, still the same.
CrimpOn wrote:This sounds like something "went bad" during the update. It may be time to "Factory Reset" the Orbi. This does not change the firmware version, but does reset every parameter to the default values, including parameters that may be hidden from the user. You can take a chance and save the configuration to a file on your computer (Advanced Tab, Administration, Backkup Settings)
Follow these steps to Factory Reset the router:
https://www.youtube.com/watch?v=cMw4ePACgc4
When you begin the startup, there will be an option to "Restore saved settings." Take that selection, browse to the saved configuration file, and upload it. This may "make things right". Or, the saved configuration file may be corrupted and you will need to reset again and this time go through the entire setup process.
Wish there were an easier way.
Thanks, was hoping for an eaier solution before I started this, btu nothing ele worked and Now I have reset and still in the same situation. ;( So can only guess it's a bug in the firmware, or a clash between my settings and the the firmware. Glad I have the settings on allow new devices adn not blocked or I'd be stuffed.
Thinking of downloading an older Firmware and trying that next..
Squonky wrote:
CrimpOn wrote:This sounds like something "went bad" during the update. It may be time to "Factory Reset" the Orbi. This does not change the firmware version, but does reset every parameter to the default values, including parameters that may be hidden from the user. You can take a chance and save the configuration to a file on your computer (Advanced Tab, Administration, Backkup Settings)
Follow these steps to Factory Reset the router:
https://www.youtube.com/watch?v=cMw4ePACgc4
When you begin the startup, there will be an option to "Restore saved settings." Take that selection, browse to the saved configuration file, and upload it. This may "make things right". Or, the saved configuration file may be corrupted and you will need to reset again and this time go through the entire setup process.
Wish there were an easier way.
Thanks, was hoping for an eaier solution before I started this, btu nothing ele worked and Now I have reset and still in the same situation. ;( So can only guess it's a bug in the firmware, or a clash between my settings and the the firmware. Glad I have the settings on allow new devices adn not blocked or I'd be stuffed.
Thinking of downloading an older Firmware and trying that next..
Dowloaded and installed previous 2.3.1.32 version and have it back now working again.
Unfortuanlty the route decided to update the Firmware on it's own so back on 2.5.1.16 and it not working again Grrrr how annoying
I had different problems after the 2.5.1.16 update, but I resolved them by doing a hard reset on my base unit (mine's the RBR40). Using a paper clip, hold the reset button while the Orbi is on. Wait for the power light to flash amber, then release the paper clip. The router will then reboot. It will take 3 or 4 minutes before you will be able to connect. Note that it will reset to factory default, so you'll have to reconfigure using a wired device, or the app on your phone.
TanMan1217 wrote:I had different problems after the 2.5.1.16 update, but I resolved them by doing a hard reset on my base unit (mine's the RBR40). Using a paper clip, hold the reset button while the Orbi is on. Wait for the power light to flash amber, then release the paper clip. The router will then reboot. It will take 3 or 4 minutes before you will be able to connect. Note that it will reset to factory default, so you'll have to reconfigure using a wired device, or the app on your phone.
Thanks, reset, and reload did not work
Make sure the RBS was updated as well. Should be on the same version of FW.
Try a dfiferent web browser. IE11, Firefox or Opera.
Clear ALL browser caches as well before entering the web page.
Squonky wrote:HI I updated to the above firmware,
Now my satellite is shown as disconnected i the web client but not I the android all it is online.
In the web clie t devices it shows I have access co trol turned on, but when I go the access co tool page I get no devices listed at all and all the check boxes are blank.
Selecting true on and any has no effect.
Rebooting the rooter had no effect.
Help please.
FURRYe38 wrote:Make sure the RBS was updated as well. Should be on the same version of FW.
Try a dfiferent web browser. IE11, Firefox or Opera.
Clear ALL browser caches as well before entering the web page.
Squonky wrote:HI I updated to the above firmware,
Now my satellite is shown as disconnected i the web client but not I the android all it is online.
In the web clie t devices it shows I have access co trol turned on, but when I go the access co tool page I get no devices listed at all and all the check boxes are blank.
Selecting true on and any has no effect.
Rebooting the rooter had no effect.
Help please.
HI, Thanks, Yeah cleard browsers, tried different browsers adn multiple devices so def coming fromthe device. Both Devices are at the same version level
