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Forum Discussion
RBK50 Connection Issues
Hi. A few weeks ago, I began having issues with my RBK50 with dropping of WiFi connection with my laptop and iPhones.
So i updated to 2.1.4.16 in hopes of fixing the issue. Nope, getting the same lackluster performance.
I noticed with both laptop and iPhone, if i turned off WiFi then turned it back on....it would regain connection. But connection would eventully drop within a few minutes.
I rebooted since doing the firmware upgrade and I've hard wired into my modem and all checked out. I'm at a loss on what to do next.
PLEASE HELP! TIA.
10 Replies
How many satellites does your system have? Did you update the satellites first, then the router? Try doing a factory reset of the router and satellites then reconfigure your system manually. DO NOT use any backup config files as they could contain corrupted info. After you've reconfigured your RBK50, allow about 5-10 minutes for the system to "settle". DO NOT use the built-in speedtest in the QOS tab of Advanced settings. If you wish to test your system speed do it through an online service or WiFi app.
I also recommend establishing IP address reservations for all your devices. Good luck!
tucsontico wrote:
How many satellites does your system have? Did you update the satellites first, then the router? Try doing a factory reset of the router and satellites then reconfigure your system manually. DO NOT use any backup config files as they could contain corrupted info. After you've reconfigured your RBK50, allow about 5-10 minutes for the system to "settle". DO NOT use the built-in speedtest in the QOS tab of Advanced settings. If you wish to test your system speed do it through an online service or WiFi app.
I also recommend establishing IP address reservations for all your devices. Good luck!
I have one satellite. And yes, i did update the satellite firmware first then the routers.
I did do a factory reset, but i used a backup. I will do another and set up manually.
Also, how can establish IP address reservations for all of my devices?
Thanks!
You might try a factory reset and set up from scratch and this time, don't use the back up config file.
Whats the Mfr and model of the ISP modem the Orbi is connected too?
How big is your home? Sq ft?
Distance between router and satellites? 30 feel to start...
What channels are you using? Try 1, 6 or 11 on 2.4.ghz. Any on 5Ghz.
Any wireless nieghbors near by? if so, how many?
Try disabling MIMO, Daisy Chain and Fast Roaming...
JohnPhotography wrote:
Hi. A few weeks ago, I began having issues with my RBK50 with dropping of WiFi connection with my laptop and iPhones.
So i updated to 2.1.4.16 in hopes of fixing the issue. Nope, getting the same lackluster performance.
I noticed with both laptop and iPhone, if i turned off WiFi then turned it back on....it would regain connection. But connection would eventully drop within a few minutes.
I rebooted since doing the firmware upgrade and I've hard wired into my modem and all checked out. I'm at a loss on what to do next.
PLEASE HELP! TIA.
FURRYe38 wrote:
Whats the Mfr and model of the ISP modem the Orbi is connected too?
How big is your home? Sq ft?
Distance between router and satellites? 30 feel to start...
What channels are you using? Try 1, 6 or 11 on 2.4.ghz. Any on 5Ghz.
Any wireless nieghbors near by? if so, how many?
Try disabling MIMO, Daisy Chain and Fast Roaming...
JohnPhotography wrote:
Hi. A few weeks ago, I began having issues with my RBK50 with dropping of WiFi connection with my laptop and iPhones.
So i updated to 2.1.4.16 in hopes of fixing the issue. Nope, getting the same lackluster performance.
I noticed with both laptop and iPhone, if i turned off WiFi then turned it back on....it would regain connection. But connection would eventully drop within a few minutes.
I rebooted since doing the firmware upgrade and I've hard wired into my modem and all checked out. I'm at a loss on what to do next.
PLEASE HELP! TIA.
Technicolor #TC8717T
2300 sq ft
Between 40-50 ft apart. Orbi is on the 2nd floor and satellite is on the first floor on the opposite side of the house.
2.4 channel set to AUTO.
Have about 5 neighbors with live SSID's showing.
Will try and disable MIMO, DC and FR.
Whats the connection state of the satellite? Good or Poor?
You might try moving the satelite maybe a bit closer if possible. 40feet.
FURRYe38 wrote:
Whats the connection state of the satellite? Good or Poor?
You might try moving the satelite maybe a bit closer if possible. 40feet.
In Orbilogin, "internet" status is 'GOOD'!
** UPDATE **
So I just did a factory reset, then i set it up manually. Seems to be doing a lot better.
An hour ago, my laptop I'm using couldn't stay connected for more than 2 mins. Now it's been stable and hasn't dropped connection.
Run it for now and see how it goes. Factory resets have worked for others.
Enjoy.
