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Forum Discussion
RBK50 Power
Based upon stellar reviews I purchased and have installed an RBK50 + 1 satellite. I love it, except constantly power cycles itself. It may be fine for a minute, or 45; but, it will power cycle itself and leave us hi and dry. It has the latest V2.5.0.38 fw installed. I'm unable to capture any logs as the log is cleared each time it power cycles.
Also, a so far unsurmountable issue is that Alexa devices are unable to run on the guest network. There are more issues, but I'll start w/these. In reading reviews I saw this was an issue for a minority of people. Unfortunately, I'm now a member of that subset.
Any ideas, help?!?
14 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat all devices do you have connected to the Orbi system?
Has a factory reset and setup from scratch been performed since last FW update?
Likely a canned autoreply, it was sent quite shortly after my post.
Maybe you got a bad power supply? You could swap the power supply with your satellite (should be the same) and see if this helps. If not, you are within your 90 days of free support if you just purchased it. Or even easier? just exchange it with where you bought it. It might be faster.
another thing you could try.
1. downgrade the firmware a version. Make sure to do it over a hardwired connection and to reset the router afterwards.
If you do contact support, go to the top and click on mynetgear and then register an account and your device. From here you can contact support.
Thnx, will give it a go... Purchased via Amazon, so return is not always the easiest.
CalvinsPal wrote:Thnx, will give it a go... Purchased via Amazon, so return is not always the easiest.
FYI...I returned a home vacumm awhile back to Amazon and it went pretty smooth.
Swapping power supplies was a good thought, unfortunately same problem exists. I guess it's time to contact support... :smileyfrustrated:
plemans wrote:Maybe you got a bad power supply? You could swap the power supply with your satellite (should be the same) and see if this helps. If not, you are within your 90 days of free support if you just purchased it. Or even easier? just exchange it with where you bought it. It might be faster.
another thing you could try.
1. downgrade the firmware a version. Make sure to do it over a hardwired connection and to reset the router afterwards.
If you do contact support, go to the top and click on mynetgear and then register an account and your device. From here you can contact support.
If this is a new system, Netgear provides 90 days of free telephone support. On the registration web page (after registering), there will be a link to the telphone number to call. I would start with Netgear support. (You paid for it.)
CrimpOn wrote:If this is a new system, Netgear provides 90 days of free telephone support. On the registration web page (after registering), there will be a link to the telphone number to call. I would start with Netgear support. (You paid for it.)
I know, tho I also know the chances of getting thru to someone intelligent are not the highest.
As noted in a previous response, contacted tech support. W/the pigeon english it took a little effort, but some progress was made. At least it's gone from 8 - 10+ outtages/hr to several - 8 outtages/day. So, the Orbi is now 'somewhat' functional.
In speaking w/the tech, he seemed frustrated and frequently put me on hold to confer w/others. The problem 'appears' to be in the v2.5.0.38 fw update. They had me do multiple fw reinstalls which began erroring. It was necessary to go on to total reset and run thru a series of steps and installs in order to get to this point. Orbi is more stable, but still quite problematic.
Am spending the week monitoring outtages/updating the ticket before calling support back again this weekend. Incredible speedtests, the likes of which I have never seen from other Netgear routers (including a Nighthawk R8000) before, are routinely noted. As for expanding network coverage, I'm not convinced the results are as advertised. Haven't done a good heat map yet, but falloff w/distance appears more noticable than previous routers.
When it works it 'works'. However when it doesn't...
CalvinsPal wrote:.........The problem 'appears' to be in the v2.5.0.38 fw update.
Amazing....
