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Forum Discussion
Solved
RBK53 - Often Rebooting
Configuration:
1. Vodafone Cable Modem in the basement with 1GBit/s broadband performance from provider.
2. RBR50 Orbi Baseststion in 1st floor but connected to Vodafone cable modem via LAN cable.
3. RBS50 Two Satellites positioned in 1st floor, each of them around 25ft (8m) away from the base station and connected to base station via Wifi.
4. The firmware version of the Orbi System was updated to the latest one V2.5.2.4.
Settings:
1. Vodafone Cable Modem is set to Router mode,
2. RBR50 Orbi base station is set to bridge mode and two RBS50 satellites connected via WIFi. No special settings adjustments were made, the settings thus are representing the standard settings that were made automatically during my OrbRBK53 initial system setup.
3.Vodafone Cable modem in basement has also WIFi switched on but with its own WIFi name let‘s call it SSID1 here). The WiFi provides wifi connectivity for the rooms in the basement only and cannot be found or chosen in the first floor by any device (ceilings are obviously thick enough). As said above the Orbi System base station is also connected to the cable modem via LAN port and with around 20 ft (6m) long LAN cable.
4. The Orbi RBR50 and two RBS50 Satellites are connected via WIFI (own separate SSID, let‘s call it SSID2 here).
5. About 20 decices are connected to the system, mostly apple but also laptops,
Macs and Xboxes.
5 devices are connected to vodafone wifi SSID1 in the basement, the rest to the orbi Wifi in the 1st floor and rest of the house.
Problem:
The system was purchased in February 2020, after the described setup everything worked pretty fine and stable for months.
For a few weeks now I keep getting reboots of the Orbi system, up to two or three times a day.
I then takes 2 or 3 tries for the system to reboot, as I can see by the pink coloured ring of the satellites turning blue, then pink again, then blue and then it goes off and runs fine for a day or so until the next reboot occurs..
Please help! I hate these reboots and they are bugging us, why is that happening all of a sudden. We didn‘t change any of the settings etc.
I also want to stick to having separate SSID1 WIFi from the cable modem in the basement since it does not interfere with the first floor and I cannot provide Wifi (SSID2) being good enough from the first floor through the Orbi System only ( walls too thick).
1. Vodafone Cable Modem in the basement with 1GBit/s broadband performance from provider.
2. RBR50 Orbi Baseststion in 1st floor but connected to Vodafone cable modem via LAN cable.
3. RBS50 Two Satellites positioned in 1st floor, each of them around 25ft (8m) away from the base station and connected to base station via Wifi.
4. The firmware version of the Orbi System was updated to the latest one V2.5.2.4.
Settings:
1. Vodafone Cable Modem is set to Router mode,
2. RBR50 Orbi base station is set to bridge mode and two RBS50 satellites connected via WIFi. No special settings adjustments were made, the settings thus are representing the standard settings that were made automatically during my OrbRBK53 initial system setup.
3.Vodafone Cable modem in basement has also WIFi switched on but with its own WIFi name let‘s call it SSID1 here). The WiFi provides wifi connectivity for the rooms in the basement only and cannot be found or chosen in the first floor by any device (ceilings are obviously thick enough). As said above the Orbi System base station is also connected to the cable modem via LAN port and with around 20 ft (6m) long LAN cable.
4. The Orbi RBR50 and two RBS50 Satellites are connected via WIFI (own separate SSID, let‘s call it SSID2 here).
5. About 20 decices are connected to the system, mostly apple but also laptops,
Macs and Xboxes.
5 devices are connected to vodafone wifi SSID1 in the basement, the rest to the orbi Wifi in the 1st floor and rest of the house.
Problem:
The system was purchased in February 2020, after the described setup everything worked pretty fine and stable for months.
For a few weeks now I keep getting reboots of the Orbi system, up to two or three times a day.
I then takes 2 or 3 tries for the system to reboot, as I can see by the pink coloured ring of the satellites turning blue, then pink again, then blue and then it goes off and runs fine for a day or so until the next reboot occurs..
Please help! I hate these reboots and they are bugging us, why is that happening all of a sudden. We didn‘t change any of the settings etc.
I also want to stick to having separate SSID1 WIFi from the cable modem in the basement since it does not interfere with the first floor and I cannot provide Wifi (SSID2) being good enough from the first floor through the Orbi System only ( walls too thick).
Good to hear. Make sure you do a backup configuration to file for safe keeping. Saves time if a reset is needed.
Please mark you thread as solved so others will know.
Enjoy. :smileywink:
43 Replies
Hi MartinZo,
Good day!
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Are you still experiencing the rebooting? Did update the firmware of the Orbi?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- Hi Oliver,
Thank you for your reply.
Yes the issue still occurs 1-2 times day. I have gone through my house and been looking for flaws in the electric system, timer settings, e.g. heating systems impact when started (e.g. power peaks leading to inconsistent power and forcing the wifi system to restart) but couldn’t find any significant signs.I have been in contact with the cable provider vodafone and had them measure the lines and cable router from their side remotely. Everything seems stable there. Nevertheless they‘ve sent me a new coaxial cable and new cable router (shipping currently), I will be watching the situation again then.
The orbi system was updated to the newest firmware last week V2.7.2.104 .The wifi onthe ISP modem should be turned OFF or disabled fully.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Hi MartinZo,
Thank you for your response. We will wait for the new modem ten since it's already being shipped. Don't do anything for now. We will isolate properly the problem and see what really caused this issue to happen in the first place without any changes on the Orbi side. Did you change any settings on the router or use any features on the Orbi system recently? Please DM us the serial number of the Orbi so we can check as well for the warranty purpose.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- I have installed the new coaxial cable, not sure if they will really send a new cable modem. Will monitor closely wht happens. Attached the serial number of my router.
