RBK53 Doesn't restart after firmware update

Question

I initiated latest firmware update last night.&nbsp; The router seemed to have difficulty restarting after but eventually did.&nbsp; However, this morning the SSID wasn't broadcasting.&nbsp; Tried power off/on more than once and each time the white LED just pulses.&nbsp; Also tried reseting to factory; power LED blinked amber as advertised, but it still acts the same after powering on and the preset SSID isn't broadcast.&nbsp; Note that the router has gone through several firmware updates successfully.&nbsp; This is my second Orbi.&nbsp; Had the same problem with the first one as it stopped working after the first firmware update so i returned it and got a replacement.&nbsp; Any ideas/guidance?&nbsp;

Retired_Member · Answer

What firmware are now using? &nbsp; &nbsp;

DLSF · Answer

I don't know and I can't access the router to find out.&nbsp; I even tried an ethernet connection but no luck.

plemans · Answer

here's the order I'd try to fix it in.1. Hard reset. While its powered up, hold the reset button until the lights change. If it doesn't work, go to the next step.&nbsp;2. Tftp procedure. This allows you to relace the firmware on the router. I'll link to the procedure. Make sure to follow it closely.&nbsp;https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTPYou'll also need to enable tftp from within windows (if you use windows).&nbsp;https://www.thewindowsclub.com/enable-tftp-windows-10Tftp has worked well for me to recover from these issues. One thing to make sure you do in the future is to manually do the firmware updates over a hardwired connection. I've had the best results going this route.&nbsp;

DLSF · Answer

Thanks for the information.&nbsp; I didn't get very far as I don't have adminstrator control over the computer I tried to use so I couldn't make configuration changes required for the transfer.&nbsp; I've only had the system 3 months and decided I shouldn't be going through the hassle anyway.&nbsp; After 3 calls to their support team Netgear agreed that the system is defective and is providing a replacement.&nbsp; My concern is that it'll happen again since this is the second unit that failed.&nbsp; thanks again

Retired_Member · Answer

From OP:&nbsp;I initiated latest firmware update last night.&nbsp;&nbsp;That's too bad....It's hard to believe how a firmware update broke your Orbi.&nbsp; Was it working before?

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RBK53 Doesn't restart after firmware update

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