NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

tomistrugar's avatar
tomistrugar
Aspirant
Dec 16, 2022
Solved

RBR10 firmware not updating

I tried to manually update the satellite of my RBR10 via the web interface to the firmware version 2.7.4.24 (currently it's V2.7.3.22), using RBR10-V2.7.4.24.img, but the system gave the message:

"This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product."

Note, both the Orbi app and the web interface indicate that no new firmware is available.

Is there a way to update the firmware?
Firmware
  • tomistrugar's avatar
    tomistrugar
    Dec 17, 2022

    And just like that, it all worked.

     

    I tried updating the satellite's firmware via its web interface and this time it worked and rebooted the satellite.

     

    The router's web interface also confirmed the satellite had been updated to the V2.7.4.24

     

    I then manually updated the router via the web interface and it too updated to V2.7.4.24

     

    So all is good now 🙂

     

    CrimpOn, thanks again for your input. Knowing about the RBR vs RBS firmware really helped. Have a great day!!

     

     

8 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 16, 2022
    tomistrugar wrote:
    I tried to manually update the satellite of my RBR10 via the web interface to the firmware version 2.7.4.24 (currently it's V2.7.3.22), using RBR10-V2.7.4.24.img, but the system gave the message:

    That "R" indicates firmware image for the RBR10 router.  Download the RBS10 image.

    • tomistrugar's avatar
      tomistrugar
      Aspirant
      Dec 16, 2022

      Thank you, CrimpOn.

       

      I downloaded the RBS10-V2.7.4.24.img

       

      But when I tried uploading it in the Manual Firmware Update Admin web interface (after selecting the Satellite) I got this message flash up:

       

      "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product."

       

      The ORBI app, the web interface auto firmware check, and the manual firmware upload are all not finding/rejecting the V2.7.4.24 update.

       

      What to do?

       

       

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Dec 16, 2022

        After extracting the image from the zip file, I usually connect directly to the satellite using the IP address shown on the Attached Devices page. (same login as the router: "admin" plus password). Select the bottom menu item, Firmware Update.