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CHrisFrench's avatar
CHrisFrench
Aspirant
May 18, 2019
Solved

RBR20 Latest Firmware 2.3.1.58 + Wifi Card Qualcomm Atheros AR9485WB-EG Incompatible

Hello Guys

One laptop on Windows 10 Home Edition with wifi Card Qualcomm AtherosAR9485WB-EG is not able to connect to Orbi Wifi after latest firmware of RBR20 system

 

Thanks

  • CHrisFrench's avatar
    CHrisFrench
    Jun 03, 2019

    Thanks Blanca

    It is connecting now

    To be honest I don't know the exact reason why...and I don have time to dig deeper on this

    Best Regards

     

9 Replies

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  • ekhalil's avatar
    ekhalil
    Master
    May 18, 2019

    Please give more details of your setup.

    Is the computer in question closer to the Router or to the Satellite, if you have any Satellites?

    As a first step in troubleshooting, please try to switch off the Satellite and see if the computer will manage to connect to the Router.

    • CHrisFrench's avatar
      CHrisFrench
      Aspirant
      May 25, 2019

      Hello

       

      Sorry for late answer

      This is the only computer with the issue (3 other W10 computer either on satellite or router with no problem+ 1 linux with no problem)

      The problem is with the router

      PS: I am working in IT for 20 years so...

  • CrimpOn's avatar
    CrimpOn
    Guru
    May 25, 2019
    CHrisFrench wrote:

    One laptop on Windows 10 Home Edition with wifi Card Qualcomm AtherosAR9485WB-EG is not able to connect to Orbi Wifi after latest firmware of RBR20 system

    Is it correct to assume that this Windows 10 computer was connected to Orbi WiFi before the firmware update?  On the Advanced Tab, under Security, Access Control, there is a table showing devices that are "Allowed devices not currently connected."  Does the MAC address for this device appear in that table?

     

    • CrimpOn's avatar
      CrimpOn
      Guru
      May 25, 2019

      On my Orbi, I have to scroll down the page to find this table.  Also, there is a table (still farther down) of "blocked devices."

      • CHrisFrench's avatar
        CHrisFrench
        Aspirant
        May 26, 2019

        Thanks for the info but that is nt the case as the Orbi is acting as AP (not in router mode)

         

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 29, 2019

    Hi CHrisFrench

     

    We would like to ask for the following information: 

     

    - Please provide the WiFi driver version. 

    - Just to clarify, the computer-in-question detects the network but cannot connect to the network. Is the right? Is it asking for the WiFi password when you connect to the network? Have you tried to forget the network? 

    - What is the error message when you connect to the network? 

    - For testing, did you try to connect the computer-in-question to other WiFi network? If so, what happen? 

     

    We look forward to your response. 

     

    Regards, 
    Blanca 
    Community Team

    • CHrisFrench's avatar
      CHrisFrench
      Aspirant
      Jun 03, 2019

      Thanks Blanca

      It is connecting now

      To be honest I don't know the exact reason why...and I don have time to dig deeper on this

      Best Regards

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 03, 2019

      Hi CHrisFrench

       

      Thank you for your feedback. Glad that it's working now.   

       

      Regards, 
      Blanca 
      Community Team