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LLWLLL's avatar
LLWLLL
Aspirant
Dec 17, 2020

RBR20 Magenta, Satelline good

I've reset/rebooted the router two times, still magenta - the app shows that it's disconnected/offline....however the satellite is fine.

Do I give up and buy something new?  Firmware Version V2.5.1.16  no updated required....?   we purchased 1 1/2 years ago

any suggestions?

9 Replies

  • vajim's avatar
    vajim
    Master
    Dec 17, 2020
    LLWLLL wrote:

    I've reset/rebooted the router two times, still magenta - the app shows that it's disconnected/offline....however the satellite is fine.

    Do I give up and buy something new?  Firmware Version V2.5.1.16  no updated required....?   we purchased 1 1/2 years ago

    any suggestions?

    what color is the ring on the sats.  sats shouldn't be working IF the router is dead.

     

    have you checked your modem?

     

    don't use the app for troubleshooting...best to login in to the orbi using a web browser.

      • vajim's avatar
        vajim
        Master
        Dec 17, 2020
        LLWLLL wrote:

        satellite works not magenta nor amber

        ok...but it's hard to imagine the sat working without the router.

         

        how do you know the sat is working?  are any devices connected to the sat and access the internet?

         

        modem?

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 19, 2020
    LLWLLL wrote:

    I've reset/rebooted the router two times, still magenta - the app shows that it's disconnected/offline....however the satellite is fine.

    Do I give up and buy something new?  Firmware Version V2.5.1.16  no updated required....?   we purchased 1 1/2 years ago

    any suggestions?

    As vajim pointed out, the "app" is almost useless for diagnosing problems.  I notice that the post did not start out with a description of "what is not working."  There have been many posts about the "app" saying the router was magenta, but that "everything works fine."

    I am guessing that you looked at the app because "something was amiss"???