Hi, I'm having a lot of problems when using my Orbi system. At the moment, I'm only using one satellite because when I add the other on the network, I see a lot of packets drops and high latency with huge variation. Does anyone faced the same problem? My house Is big so I need the extra satellite to better coverage Can someone point me where I can identify the logs for trobleshooting? Regards Caio

caiosa wrote:Hi,I'm having a lot of problems when using my Orbi system.At the moment, I'm only using one satellite because when I add the other on the network, I see a lot of packets drops and high latency with huge variation.Does anyone faced the same problem?My house Is big so I need the extra satellite to better coverageCan someone point me where I can identify the logs for trobleshooting?RegardsCaioHow far are the satellites from the router. the wall satellite needs to be close enough to the router.Also try resetting and re-pairing the satellites.

Thanks for the response. Both satellites (RBW30) are about 13 meters (~38 feet) from the main router (RBR40) Today I tried to reset both satellites (RBW30) without success. I searched on the community and there are some complains on that too. Anybody knows how to solve that? When I push the clip on the reset button, it starts flash Magenta, then reboot and goes blinking white but after a few minutes, it return to the original state and start syncing with RBR40... My 90-day period for free support is over. Do anybody knows if the RBW30 could be the problem and if Netgear will RMA after 90 days? Thanks in advanced I don't want to hard reset the RBR40 because is working great when using without the satellites and I have around 50+ devices (mostly smart home) connected already.

Sorry Mstrbig I forgot to link you in my response above...

I am also having this issue, does someone have any solution for this? kindly share your views, thanks in advance.

I have tried to resolve this issue, but I have not succeeded yet! Any help will be appreciated tellthebell.

RBR40 - Problem when using 2 wall plug satellites RBW30

14 Replies

Mstrbig
Master
Sep 29, 2020
caiosa wrote:
Hi,
I'm having a lot of problems when using my Orbi system.
At the moment, I'm only using one satellite because when I add the other on the network, I see a lot of packets drops and high latency with huge variation.
Does anyone faced the same problem?
My house Is big so I need the extra satellite to better coverage
Can someone point me where I can identify the logs for trobleshooting?
Regards
Caio
How far are the satellites from the router. the wall satellite needs to be close enough to the router.
Also try resetting and re-pairing the satellites.
- caiosa
  Aspirant
  Sep 30, 2020
  Thanks for the response.
  
  Both satellites (RBW30) are about 13 meters (~38 feet) from the main router (RBR40)
  
  Today I tried to reset both satellites (RBW30) without success. I searched on the community and there are some complains on that too. Anybody knows how to solve that? When I push the clip on the reset button, it starts flash Magenta, then reboot and goes blinking white but after a few minutes, it return to the original state and start syncing with RBR40...
  
  My 90-day period for free support is over. Do anybody knows if the RBW30 could be the problem and if Netgear will RMA after 90 days?
  
  Thanks in advanced
  
  I don't want to hard reset the RBR40 because is working great when using without the satellites and I have around 50+ devices (mostly smart home) connected already.
  - caiosa
    Aspirant
    Sep 30, 2020
    Sorry Mstrbig
    I forgot to link you in my response above...
DaleCopper
Aspirant
Sep 30, 2020
I am also having this issue, does someone have any solution for this? kindly share your views, thanks in advance.
DaleCopper
Aspirant
Sep 30, 2020
I have tried to resolve this issue, but I have not succeeded yet! Any help will be appreciated tellthebell.
FURRYe38
Guru - Experienced User
Sep 30, 2020
What happens if you power OFF the working RBW and leave the other RBW online?

What happens if you swap RBWs around for the one that seems to cause problems. Does the problem follow or not?
Is Daisy chain enabled on the RBR?
caiosa wrote:
Hi,

I'm having a lot of problems when using my Orbi system.

At the moment, I'm only using one satellite because when I add the other on the network, I see a lot of packets drops and high latency with huge variation.

Does anyone faced the same problem?

My house Is big so I need the extra satellite to better coverage

Can someone point me where I can identify the logs for trobleshooting?

Regards

Caio
- caiosa
  Aspirant
  Sep 30, 2020
  FURRYe38 the whole network became a little better but still some drops and high latency.
  
  With only the RBR40, the network is good but I can reach some devices that are far from the RBR40.
  
  Tried several locations but still no success.
  
  Problem is that I can't reset both RBW30
  - FURRYe38
    Guru - Experienced User
    Sep 30, 2020
    What do you mean you can't reset the RBWs? You can reset them by pressing the reset button for 15 seconds then release. Should be able to re-sync them.
    
    So did swapping the RBWs around change any thing or leaving just the 1 RBW online and not both?

Forum Discussion

RBR40 - Problem when using 2 wall plug satellites RBW30