RBR40 is disconnected and won’t reconnect

Question

Hi. Our ORBI was working this morning but after a brief outage it is showing as “disconnected” and won’t disconnected. ISP is working just fine. Looks like we are connected without internet connection. Any suggestions?

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute of the ISP modem and RBR, then back on been performed?

LauraHH · Answer

After much trouble shooting, we determined the issue was our new "Smart" thermostat. Once we disconnected that, the router began to work perfectly.

alokeprasad · Answer

A device shouldn't be able to do that.&nbsp; I wonder whats going on with it.

FURRYe38 · Answer

What is the Mfr of this thermostat?&nbsp;LauraHH&nbsp;wrote:After much trouble shooting, we determined the issue was our new "Smart" thermostat. Once we disconnected that, the router began to work perfectly.&nbsp;

LauraHH · Answer

It needed to connect only with 2.47 connection, not 5. Apparently it’s a common issue that is sometimes resolved by disabling the 5 during set up process but may or may not continue after set up. Basically, smart devices aren’t always smart.

Forum Discussion

RBR40 is disconnected and won’t reconnect

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