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Forum Discussion
RBR50 - How to Capture Advanced Diagnostic Logs?
My Orbi RBR50 regularly goes offline, for some reason. I want to review the logs to see what caused the issue, but the logs on the device are flushed after a reboot; I therefore cannot access the logs from the moment just before the issue occured.
How do I enable some kind of advanced diagnostic logs, that do not get flushed by a reboot, so I can review the issue and troubleshoot?
3 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Is both wired and wireless internet connections going down when connected to the Orbi?
What devices do you all have connected to the Orbi?
bsniekers wrote:My Orbi RBR50 regularly goes offline, for some reason. I want to review the logs to see what caused the issue, but the logs on the device are flushed after a reboot; I therefore cannot access the logs from the moment just before the issue occured.
How do I enable some kind of advanced diagnostic logs, that do not get flushed by a reboot, so I can review the issue and troubleshoot?
bsniekers wrote:How do I enable some kind of advanced diagnostic logs, that do not get flushed by a reboot, so I can review the issue and troubleshoot?
As far as I know, you are correct that the normal Orbi log file is created from scratch when the Orbi boots up. Orbi is based on OpenWRT, and the default log in OpenWRT is a memory "ring buffer". However, the method used to handle logs in OpenWRT does not appear to be how Netgear is handling logs because log definitions are not in the system config file like they are in OpenWRT and the "log" command is not in config.d as is it in OpenWRT.
You could set Orbi to create a "debug log" that is activated when it starts up. After Orbi is completely "up", you could log in and Save the debug file. (This is setup on the web page: http://orbilogin.net/debug.htm with the same credentials: "admin" and the admin password.)
I fear it is simply impossible for the Orbi to preserve "what happened" if what happens is it aborts and restarts.
If you DO find a way to preserve log information, please post it.
Any progress on this?
bsniekers wrote:My Orbi RBR50 regularly goes offline, for some reason. I want to review the logs to see what caused the issue, but the logs on the device are flushed after a reboot; I therefore cannot access the logs from the moment just before the issue occured.
How do I enable some kind of advanced diagnostic logs, that do not get flushed by a reboot, so I can review the issue and troubleshoot?
