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Forum Discussion
rbr50 connection problem
I am about to repackage this and return it tomorrow. The instructions are trouble, can find # for support, tells you to register, which I did for free 90 day tech support but keeps sending back to register agian and never give u a phone number or way to contact anyone. Instructions in internet r missing steps as well as instructions in the orbi booklet, tells you when to scan code on router but never tells u when to scan code on satillile. keep talking about a modem but I have a router from Spectrum that includes telephone, cable and internet. NEED HELP
3 Replies
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.You don't need to scan the code if you don't want to!
When the router is up (stops flashing white) then connect (using your computer or other device) to the wifi network that is called ORIxx or something like that, use the code that is printed on the label on the router (under the QR code).
Then you can use your browser to connect to the router by going to orbilogin.com
Good luck!
hbertrand - Please let me know if you'd like to get in contact with support to assist with your Orbi setup.
~Christian
