NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rbr50 keeps losing wifi or is very slow, just started this
Okay I bought a new RBR50 and sat. Nothing but troubles had to pay for help after a power failure and sats would not come online. Now seems to be losing wifi connection all the time and when I do have it it's very slow. App says connected 2.4 but login from browser says connected 5ghz?
I am ready to just return this my old RBR50 ran fine for a year then packed it in and bought this second one hoping to use a second sat, but now nothing but headaches.
15 Replies
firefight16 wrote:
App says connected 2.4 but login from browser says connected 5ghz?
This may be a case where our expectations about how computers ought to perform* does not match how they actually perform. When the Orbi web interface or the Orbi 'app' display information about Connected Devices, they pull information from some internal tables. Those tables do not update instantly when "something changes". Rather, there is some routine buried in the firmware that periodically goes through the device list and records status information.
Often when I arrive home, my phone connects to a satellite in the garage as soon as it detects an SSID that it recognizes. This connection is usually at 2.4G. I walk into the house, climb the stairs and my phone reconnects at 5G to the router I am sitting four feet from. But... the Orbi reports I am connected to the garage satellite at 2.4G. Open the phone Wireless Settings and it clearly shows connected at 5G.
After the swearing stops, I often pull up the Attached Devices screen again and find (shazam!) that the Orbi thinks I am attached directly to the router at 5G!
There is no documentation (that I have ever found) about how the internals of the router function, such as how often the router updates internal tables.
* Another example might be: why does it take almost three minutes for the bloody thing to turn on??? C'mon. It's a computer for God's sake. Well, it's doing something all that time and we users have no idea what.
- It worked fine for weeks, now instead of getting a solid connection and 300 plus speed I get kicked out and speeds of 50.
firefight16 wrote:
It worked fine for weeks, now instead of getting a solid connection and 300 plus speed I get kicked out and speeds of 50.If this is a new purchase, Netgear provides 90 days of support. (Most of us wish we had found a reason to call within the first 90 days... before the time ran out!)
"kicked out" means that a device is connected to the Orbi WiFi and then..... (what?)
