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MCO79's avatar
MCO79
Tutor
Mar 03, 2020
Solved

RBR50 no longer showing Detected Devices

As the subject says I can no longer see any connected devices in the iOS app or a web browser. This all started when the Armour Subscription expired. I have a ticket with tech support but Im getting the usual answers that are unhelpful. I've already tried rebooting, defaulting the unit and starting over same issue. My Firmware version is 2.5.1.8 . Also I have Satellites that are ONLY visibile from the iOS app. They no longer tell me what is connected either when I browse them on iOS. All devices connected to WIFI work, this is a strange issue. Anyone else have this problem or know how to solve it ? I've included a screenshot. 

 

1 RBR50 Firmware Version 2.5.1.8

1 RBS50Y Firmware Version 2.3.5.32

2 RBS20 Firmware Version 2.3.5.26

 

  • MCO79's avatar
    MCO79
    Mar 14, 2020
    FWIW the latest firmware 2.5.1.8 solved this issue. the devices are now showing under the app and the web interface. thanks

17 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 03, 2020

    Has a factory reset and setup from scratch been performed since last FW update?

     

    I don't have those RBS models however the RBS50 does appear with my RBR, both UI and app.

     

     

     

     

  • Retired_Member's avatar
    Retired_Member
    Mar 03, 2020
    MCO79 wrote:

    As the subject says I can no longer see any connected devices in the iOS app or a web browser. 

     

     

     

    But do your devices work/respond?

     

    • MCO79's avatar
      MCO79
      Tutor
      Mar 03, 2020

      FURRYe38  & Retired_Member  That information was mentioned above. Yes a hard reset has been done, yes the devices connected still work. This all occured after the Bitdefender expired. I should probably renew it and see if it starts working. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 03, 2020

        Try a reset on the RBR and this time don't setup any Armor or BitDefender...Devices should be seen. I don't use Armor or BitDefender or Circle. 

  • MCO79's avatar
    MCO79
    Tutor
    Mar 14, 2020
    FWIW the latest firmware 2.5.1.8 solved this issue. the devices are now showing under the app and the web interface. thanks
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 14, 2020

      Glad it's working. As I new it would. Please mark your thread as solved so others will know. 

       

      Enjoy. :smileywink:

      MCO79 wrote:
      FWIW the latest firmware 2.5.1.8 solved this issue. the devices are now showing under the app and the web interface. thanks

       

  • MarcoBru's avatar
    MarcoBru
    Tutor
    Mar 14, 2020

    same issue here.

    exactly same.

    Thats probably the minor of the issues I 've with orbi, and I'm a new customer.

     

    In any case, the app 2.4.21.5 is one week old. I'm totally sure that THIS issue arises from this app that is bugged

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 14, 2020

      What Firmware is currently loaded on the Orbi system?

       

      Try to remove and reinstall the app. Try other mobile devices to compare

       

      For any Orbi app problems or information, 

      Please post about this in the Orbi app forum:
      https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

       

      As notited, the OP for this thread has his working on FW v2.5.1.8

      MarcoBru wrote:

      same issue here.

      exactly same.

      Thats probably the minor of the issues I 've with orbi, and I'm a new customer.

       

      In any case, the app 2.4.21.5 is one week old. I'm totally sure that THIS issue arises from this app that is bugged