RBR50, RBS50,Outdoor Orbi

Question

Greetings all!&nbsp;After an hour + wait for tech support chat with no reply, and no answers I turn to the community for hopefully some user answers. I installed the Orbi AC3000(main router and 2 satellites) system last fall to provide better coverage for the one dsl router and extender that wasn't really give good coverage in our old farmhouse. The system worked fine to start with a couple of quirk&nbsp; tech support helped with but I'm into a new set of issues with no tech support in sight! Now in 2020 with Covid&nbsp;and, the whole world is going online, so I suspect our dsl signal browns out at time.We get the&nbsp;usual message no internet connection. When that happens the Orbi RBR50 says Offline with red dot in the network map. When internet resumes 5 to 10 minutes later the red dot stays lit and the satellites stay orange. I do all the sytem rebots starting the with dsl router, including phone app and sometimes things go green but as of now, I'm online with red at the router and orange at the satellites in the network map. 1 What can I do to improve and stabilize my connections?&nbsp; 2. Why does the app network map continue to stay red even when internet is working? this is recent after several restarts. I appreciate any help or guidance here. Don't want to scrapp the $$ system or bash Netgear for lack of support but color me "Frustrated"

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

Has a factory reset and setup from scratch been performed since last FW update?

JamesBr · Answer

Greetings and thank you for your reply. here are some answers to your Q

1. Firmware is V2.5.1.8

2. Comtrend B673...service provided by Fairpoint which has been bought up by west

coast company Consolidated. I'm in north VT

3. Older farm house with additions, not sure of SQFT. Have played with satallite locations to get green light when setting up. The RBR50 is at front of house in center on ground floor where where phone line comes in and DSL router has to be. The two RBS50 satallites are upstairs 1 floor in each wing/addition and are pretty stable though one goes orange every so often...Varous walls thickness etc.

Ive just bought and added an outdoor unit to

see if I can extend coverage to barn across driveway...so far just orange, but playing with the location still

4. Live in country with the nearest neighbor blocks away. Where do I check to see which settings you mention Auto,....etc

5. All the of your next Q's are beyond my knowledge/ experience at this point. I'm glad to follow steps to those settings if you can provide step by steps.

thanks!

FURRYe38 · Answer

Whawt mode is your modem working in? Bridged or router mode? If your modem has a built in router already, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

For the suggestions meantioned already, use a PC or laptop and a web broswer to log into the RBRs web page at 192.168.1.1 or orbilogin.net

CrimpOn · Answer

JamesBr&nbsp;wrote:2. Why does the app network map continue to stay red even when internet is working?The Orbi "app" is a mystery to many of us who use the Orbi web interface for 99% of our interaction with the Orbi.(Web browser to http://orbilogin.net)&nbsp;My suspicion is that the Orbi app does some "test" to determine if the internet is really there (vs. an interface having a connection but not doing anything useful) and this test is not reliable.&nbsp; Questions about the "app" are more likely to get an informed response if posted in the Netgear community forum devoted to the app: https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app&nbsp;

FURRYe38 · Answer

Be sure that your ISP modem is fully bridged. Have the ISP help with you with this.&nbsp;After getting the ISP modem bridged and wifi fully disabled. Run the Orbi system for a bit to see how it goes. If you encounter more problems, then I would uddate FW to v16. I'm on v16 now and have not seen any wifi problems. Been most stable version of FW to date IMO. Factory reset and setup from scratch would be recommended after you udpate FW.&nbsp;JamesBr&nbsp;wrote:Greetings and thank you for your reply. here are some answers to your Q1.&nbsp;&nbsp;Firmware is V2.5.1.82.&nbsp; Comtrend B673...service provided by Fairpoint which has been bought up by westcoast company Consolidated. I'm in north VT3. Older farm house with additions, not sure of SQFT. Have played with satallite locations to get green light when setting up. The RBR50 is at front of house in center on ground floor where where phone line comes in and DSL router has to be. The two RBS50 satallites are upstairs 1 floor in each wing/addition and are pretty stable though one goes orange every so often...Varous walls thickness etc.Ive just&nbsp; bought and added an outdoor unit to&nbsp;see if I can extend coverage to barn across driveway...so far just orange, but playing with the location still4. Live in country with the nearest neighbor blocks away. Where do I check to see which settings you mention Auto,....etc5. All the of your next Q's are beyond my knowledge/ experience at this point. I'm glad to follow steps to those settings if you can provide step by steps.&nbsp;thanks!&nbsp;&nbsp;&nbsp;

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RBR50, RBS50,Outdoor Orbi

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