RBR50 stops working

Question

Model:RBR50Firmware v2.7.3.22&nbsp;Hello&nbsp;Since some days, the RBR50 stops responding, and seems to be powered off as the power led is off, even if the power button is on.&nbsp;Did someone encounter the same issue?&nbsp;I Always Have to switch off and on to restart the router.&nbsp;Thanks for your help

wmartret · Answer

Hi&nbsp;AP mode was unsuccessfull, so I made a factory reset. yesterday evening. And I get the same issue this morning, router was off. I had to switch off/on the power button. Think this is a hardware issue.the pack is still under warranty period. I will go back to the merchant with my problem&nbsp;thank for your answers

plemans · Answer

If the power led is off, something is causing a hardware issue.&nbsp;
You could try swapping the satellites power supply for the router's and see if its a power supply issue.&nbsp;

wmartret · Answer

Hi,thanks for your answer. I swapped the 2 power supplies, but the issue stays on the router.I changed wifi channels for 2,4 and 5ghz, but seems now the don't stop restarting.Do you know if debug mode is available to get more logs about the rbr50?

plemans · Answer

if the power light wasn't even on, how were you able to access it?
did you try a factory reset? Push and hold reset for 7-15 seconds while powered on?

wmartret · Answer

Hi,thanks for your answer.I saw before being down a software initialization phase in the journalization log.before testing factory reset, I switch from router mode to AP mode. I now wait for result.&nbsp;

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RBR50 stops working

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