I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the research and it led me to my router. So, I went to my Orbi dashboard and went to advance and did the auto check for firmware updates. On the router I got "service unreachable" on the satilte I got "update failed." both are running version V2.3.5.30. I'm starting day three of all this and I have a business I need to get back to, all online, please help!! Thank you!!! PS. Part two, when I go to the "advance" section and I click on the "update" botton for the satilite, it wants me to sign in to "something" but I don't know what to use to sign in, I've used everything related to netgear and orbi for username and password and nothing!!!! I don't have much hair left!!

Channels are found under Basic/Wireless Settings on the routers web page. You might do this first. Turn OFF the RBS. Work with just the RBR and get your devices connected first. Once this is done, then turn ON the RBS. 25feet mabye a bit too close. There is a fine wifi signal over lap that needs to be tuned in. 30 feet is a starting point for most. Mines set out at 40 feet. Anjwld4 wrote:Distance maybe 25 ft, but not over 30, standard wall construction, wood. Nothing in line of sight of the satilite that would interfereWhere do I find the chanels to know which ones I'm using?

Ok, that makes sense! I'll give that a try, thank you and thank you for your patience.

Post 14 helps you get the phone to 2.4Ghz. Anjwld4 wrote:If I want to use the Alexa app, yes the phone needs to be connected. As far as the phone being on 2.4g, I don't think so cause one phone is on the 2.4 and the other is on the 5g, how do I switch it to the 2.4? I will try step 14, but I'm sure I'll have questions....

Thank you for that, but I wonder..... Day 4, insanity sets in!!! LOL Ok, I tried that too and it didn't work. I unplugged my sat., Everything is on the 2.4ghz, but whenI go through the process of connecting my dot this is what happens: The dot will say I have connected, but my phone shows it's still trying to connect, then a little box pops up at the bottom of my phone that says "wi-fi disconnected" and I get a "failed to connect to network." I spent two and half hours on the phone with Amazon yesterday and we couldn't get it figured out, they too thought it had to be the router! You know, I just had an aha moment, I don't understand how every thing else works, computers, phones, tablets, even my Alexa spot. And I just remembered, my daughter has two dots and they are working. One of the two new dots that I got worked for one day, then disconnected and haven't been able to connect since. I'm starting to believe it's the dot's themselves! Time to get back on the phone with Amazon.....Thank you again for all your help and encouragement!!

Thank you for encouraging me to continue to try and stay positive and focused cause I did managed to get ONE of the two connected YES!!!!!! HAPPY DANCE! Thank you so much for that suggestion, it worked but for some reason the second Dot won't connect. I didn't change a thing after I got the first one to connect, so I'm lost again but not as discouraged!! I will continue to go back through and re-read the post to make sure I got all my bases covered.Thank you again!!

RBR50 update fail | NETGEAR Communities

27 Replies

Retired_Member
Dec 03, 2019
What type of modem do you have?

Orbi dashboard? Was this using the app? If so, try on a PC.
- Anjwld4
  Guide
  Dec 03, 2019
  My "modem" is hardwired, it's fiberoptic if that make sense on how I'm explaining it. I have this "box" attached to my wall that runs a cable to my router. I live out in the boonies so I don't have satilite, this is all underground fiberoptics. Our little town has a tech/communications service out there that won a grant about two years to install it out here.
  I'm on my PC, I call it a dashboard cause thats where you see everything and work from it, sorry for the confusion.
  - Retired_Member
    Dec 03, 2019
    Anjwld4 wrote:
    My "modem" is hardwired, it's fiberoptic if that make sense on how I'm explaining it. I have this "box" attached to my wall that runs a cable to my router. I live out in the boonies so I don't have satilite, this is all underground fiberoptics. Our little town has a tech/communications service out there that won a grant about two years to install it out here.
    I'm on my PC, I call it a dashboard cause thats where you see everything and work from it, sorry for the confusion.
    The reason for asking about your modem is that some modems serve as a modem + router. If this is your case you will need special configuration on the Orbi. It can be done but is not recommended.
    
    Before the Orbi, what were you using?
    
    You may have to call you Internet provider and tell them you have the Orbi router and ask how it should be setup with your current system.
    
    Is your problem only with the Echo dots?
FURRYe38
Guru
Dec 03, 2019
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

You may need to temporarily disable the 5Ghz SSID broadcast while you get your devices setup.
https://community.netgear.com/t5/Orbi/orbi-20-cannot-connect-Swann-Camera/m-p/1822441/highlight/true#M75389
You can do this by unchecking the "Enable 5G SSID broadcast" found under Under Advanced Tab/Advanced Settings/Wireless Settings. Once you apply this change and reboot the RBR. Begin to proceed to add the devices to the system. You should be able to get them all connected. Once this is done, go back and check mark the "Enable 5G SSID broadcast", apply and reboot the RBR. You should be good to go from here.

For any FW updates that don't seem to work thru the routers web page, you can go here and manually download FW files for Orbi and manually install them yourself using a PC and web browser. https://www.netgear.com/support/product/RBK50.aspx#download
Update the RBSs first then the RBR lastly.
Anjwld4 wrote:
I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the research and it led me to my router. So, I went to my Orbi dashboard and went to advance and did the auto check for firmware updates. On the router I got "service unreachable" on the satilte I got "update failed." both are running version V2.3.5.30. I'm starting day three of all this and I have a business I need to get back to, all online, please help!! Thank you!!!

PS. Part two, when I go to the "advance" section and I click on the "update" botton for the satilite, it wants me to sign in to "something" but I don't know what to use to sign in, I've used everything related to netgear and orbi for username and password and nothing!!!! I don't have much hair left!!
- Retired_Member
  Dec 03, 2019
  FURRYe38 wrote:
  What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
  
  What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
  Any Wifi Neighbors near by? If so, how many?
  
  Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
  Try disabling the following and see:
  Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
  
  You may need to temporarily disable the 5Ghz SSID broadcast while you get your devices setup.
  https://community.netgear.com/t5/Orbi/orbi-20-cannot-connect-Swann-Camera/m-p/1822441/highlight/true#M75389
  You can do this by unchecking the "Enable 5G SSID broadcast" found under Under Advanced Tab/Advanced Settings/Wireless Settings. Once you apply this change and reboot the RBR. Begin to proceed to add the devices to the system. You should be able to get them all connected. Once this is done, go back and check mark the "Enable 5G SSID broadcast", apply and reboot the RBR. You should be good to go from here.
  
  For any FW updates that don't seem to work thru the routers web page, you can go here and manually download FW files for Orbi and manually install them yourself using a PC and web browser. https://www.netgear.com/support/product/RBK50.aspx#download
  Update the RBSs first then the RBR lastly.
  Anjwld4 wrote:
  I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the research and it led me to my router. So, I went to my Orbi dashboard and went to advance and did the auto check for firmware updates. On the router I got "service unreachable" on the satilte I got "update failed." both are running version V2.3.5.30. I'm starting day three of all this and I have a business I need to get back to, all online, please help!! Thank you!!!
  
  PS. Part two, when I go to the "advance" section and I click on the "update" botton for the satilite, it wants me to sign in to "something" but I don't know what to use to sign in, I've used everything related to netgear and orbi for username and password and nothing!!!! I don't have much hair left!!
  
  unbelieveable....
- Anjwld4
  Guide
  Dec 03, 2019
  Distance maybe 25 ft, but not over 30, standard wall construction, wood. Nothing in line of sight of the satilite that would interfere
  Where do I find the chanels to know which ones I'm using?
  - FURRYe38
    Guru
    Dec 03, 2019
    Channels are found under Basic/Wireless Settings on the routers web page.
    
    You might do this first. Turn OFF the RBS. Work with just the RBR and get your devices connected first. Once this is done, then turn ON the RBS. 25feet mabye a bit too close. There is a fine wifi signal over lap that needs to be tuned in. 30 feet is a starting point for most. Mines set out at 40 feet.
    Anjwld4 wrote:
    Distance maybe 25 ft, but not over 30, standard wall construction, wood. Nothing in line of sight of the satilite that would interfere
    Where do I find the chanels to know which ones I'm using?

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RBR50 update fail