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Milkfather's avatar
Milkfather
Follower
Apr 01, 2019

RBR50/RBK50 Drops wifi..

Hey! I have a problem with my RBK50. From time to time it works perfectly but suddenly it just drops and im going online/offline every 30second. Im getting sick of doing factory reset after factory reset, and even sometimes that doesnt work.

Like i said, when its not dropping it works perfectly. And it can work from a few days to weeks.


You got any fixes ? 

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 01, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using?

     

    Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

  • ekhalil's avatar
    ekhalil
    Master
    Apr 01, 2019
    Milkfather wrote:

    ........................From time to time it works perfectly but suddenly it just drops and im going online/offline every 30second. .................... 

    When you say that wifi drops, do the devices loose the wifi connection (so -for example- you see that mobile phones switch to to 3G/4G) or do devices still show wifi connection and they just loose connection to internet?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 04, 2019

    Any progress on this? 

    Milkfather wrote:

    Hey! I have a problem with my RBK50. From time to time it works perfectly but suddenly it just drops and im going online/offline every 30second. Im getting sick of doing factory reset after factory reset, and even sometimes that doesnt work.

    Like i said, when its not dropping it works perfectly. And it can work from a few days to weeks.


    You got any fixes ? 

     

    • jsturess's avatar
      jsturess
      Apprentice
      Apr 07, 2019

      I have one router, three satellites, 22 connected devices, firmware v2.1.3.44( right now) and have the same problem The gui where you can see the connected devices doesn’t show correct, it changes all the time. Do you also have this problem? Connection type for example changes between wired connected, wifi 2,4 to wifi 5 and so on for a device. Connected orbi also change all the time, to the nearest satellite, and after 20 sec its connected to the farthest away satellite and sometime the wifi is lost.

      When I look into the menu for my speaker’s which is wifi connected, HK citation (bar and 500), it changes all the time between not connected to weak and excellent. I am so tired of this system. When will Netgear get this to work? I have had problem the first day i bought it. I really regret that i didn’t return it. I had my hope that they would resolve all the problem, but they haven’t. Every new firmware introduce another problem!!!!!!!!!! I will never more buy something from Netgear!!!!!!!!! My hope is gone for them.

       

      I have tried to separate 2.4 and 5GHz, change transmit power, reset, restart and every firmware version out there and even tried the most of the features it has. But nothing helps!!!!!!!!