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Forum Discussion

BHHJR's avatar
BHHJR
Tutor
Apr 13, 2018

RBS 50 fails speed test

My Orbi keeps saying it’s failing to run a speed test and reboot the router. I have done it several times to no avail. 

Troubleshooting

4 Replies

  • st_shaw's avatar
    st_shaw
    Master
    Apr 13, 2018

    I believe there is a problem with the Ookla server used by the Orbi app for the speed test.

     

    If you want to run a speed test, just use a speed test app or website on your client device.

    • BHHJR's avatar
      BHHJR
      Tutor
      Apr 14, 2018

      Thanks.  I have run the Ookla speed test which is fine.  So looks like the speed test in Orbi has a problem, not my router. 

      • GerryJ99's avatar
        GerryJ99
        Aspirant
        Apr 14, 2018

        Same here. Speed test works using Ookla app on iPhone and iPad (tested with 3 different servers), doesn’t work on Orbi iPhone/iPad app or web. Orbi doesn’t give option to change Ookla server, just says if problem persists try rebooting your router (which I did to no avail).