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Forum Discussion
RBS50 - Continually Blinking White Including After Reset
Hi,
My RBS50 (up to now working mostly flawlessly for 3 years or so) dropped off the network last night and started blinking white on the ring. I tried a couple of power cycle, and then a reboot on the router with no luck (unit comes on and blinks white ad infinitum). I then tried various resets including TFTP firmware update to no avail. Unit responds visually to resets as expected but doesn't seem to have any effect. Any ideas or does this look like a hardware failure?
Thanks
My RBS50 (up to now working mostly flawlessly for 3 years or so) dropped off the network last night and started blinking white on the ring. I tried a couple of power cycle, and then a reboot on the router with no luck (unit comes on and blinks white ad infinitum). I then tried various resets including TFTP firmware update to no avail. Unit responds visually to resets as expected but doesn't seem to have any effect. Any ideas or does this look like a hardware failure?
Thanks
6 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Hello jtsock ,
Welcome to the NETGEAR Community!
I understand that your RBS50 is continually blinking white after a factory reset. The behavior usually occurs when the RBR and the RBS are on different FW versions. Please check your RBR50 firmware version to ensure it is on the same firmware as your RBS50. If the firmware versions are different please update your Orbi mesh system to the firmware version 2.7.5.4.
Please navigate to the links below for the download file and instructions on how manually update your Orbi Mesh system:
For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Navigate to the link below for the download file for your RBR50:
https://www.netgear.com/support/product/RBK50#downloadPlease navigate to the link below if you are not able to see the satellite when connected to the Orbilogin admin page:
How do I check and manually update the firmware on my Orbi satellite? | Answer | NETGEAR Support
Best,
Kevin
Community Team
Thanks for getting back. The router and both satellites (one is still working fine) are/were all on 2.7.4.24 firmware. It doesn't feel like a firmware conflict issue to me because after a factory reset (it has now been reset multiple times) the satellite should have no knowledge of the router it was previously connected to, and my understanding was is only attempting to connect to router when pulsing white (sadly it never gets that far).
If you can gain access to the RBS web page, update FW on the RBS first then update the RBR lastly.
