I've got an RBR50 with 2 RBS50 satellites. I have a security camera with a static IP hardwired to one of the satellites. The camera pings and is working fine, but it does not show up at all as an attached device when logged into the router as admin. It's missing from "Attached Devices" in both Basic and Advanced views. I've tried on a Windows 10 desktop, laptop, and the Orbi app for Android. Current Orbi firmware is V2.5.1.8 Rebooting the camera, router and satellites doesn't help. Anyone else experience this?

I had encoutered a similar issue, where the "Attached Devices" page was empty after FW upgrade. I suspected that Orbi internal device database might have been corrupted as a result of FW upgrade. After I did a hard reset, using paper clip to stick in the back of Orbi until it blinks amber, and reconfigured Orbi from scratch, devices started to show up as expected. I don't recommend a hard reset unless you believe it's a must. Good luck!

SW_ wrote:I had encoutered a similar issue, where the "Attached Devices" page was empty after FW upgrade. I suspected that Orbi internal device database might have been corrupted as a result of FW upgrade. After I did a hard reset, using paper clip to stick in the back of Orbi until it blinks amber, and reconfigured Orbi from scratch, devices started to show up as expected. I don't recommend a hard reset unless you believe it's a must. Good luck!Thanks. This is just an annoyance. Don't want to go down that rabbit hole.

theoak wrote:baldmagicguy wrote:theoak wrote:I have a wifi garage door opener that behaves like this. See my config in my signature. It shows up in my personal router, from the Orbi app however (web or iOS) it would not show up. The door sends to notifications via its app when the door is opened or closed. So it is clearly connecting to my wifi and the internet. Its success rate on showing up in the Orbi iOS app I would say is around 50%; like you, it is more like an annoyance. Today - Orbi sees it.So your issue is just with the app, correct? I'm not seeing it at all with both the web interface and the app. My success rate is 0%.Why is it the simple things get to me? LOL! I may never know.No ... it was with both the web gui and the app. Lately it has been showing up. So maybe it sorted things out.Hope so. But the real question is.... Is your garage door open or closed? LOL!

Are you using a wired backhaul, or using the wireless backhaul? I have one of my RBS50 satellites using a wired backhaul to the RBR50 router, and I have a wired PC attached to that satellite. Perhaps the backhaul type may affect this?

RBS50 - static device hardwired to a satellite is not showing up in attached devices.

24 Replies

tomschmidt
Virtuoso
Mar 25, 2020
Are you using a wired backhaul, or using the wireless backhaul? I have one of my RBS50 satellites using a wired backhaul to the RBR50 router, and I have a wired PC attached to that satellite. Perhaps the backhaul type may affect this?
- baldmagicguy
  Star
  Mar 25, 2020
  Thanks, Tom, for your reply.
  
  I'm using the wireless backhaul. Using a wired backhaul isn't an option unless you'd like to volunteer to come pull cable. :smileyvery-happy:
  
  Cheers,
  Marty
CrimpOn
Guru - Experienced User
Mar 25, 2020
baldmagicguy wrote:
I've got an RBR50 with 2 RBS50 satellites. I have a security camera with a static IP hardwired to one of the satellites. The camera pings and is working fine, but it does not show up at all as an attached device when logged into the router as admin.
Can you please clarify "static IP"? i.e. is the camera (literally) set up with a static IP rather than DHCP, or does the camera have an IP assigned in the Advanced Tab, LAN Setup?

One thing that has frustrated me (in the past) was my Attached Devices display not showing my Nest thermostat. What I discovered was that the Nest "doesn't talk". i.e. if I don't have the Nest "app" open on a device, the Nest doesn't send or receive any data packets, and it never appears on the Attached Devices display. When I open the Nest app, suddenly, there it is!

I'm not saying this is what is going on, but what happens if you open the Attached Devices display and then access the camera. ping it. connect to the camera video feed. whatever?
- baldmagicguy
  Star
  Mar 26, 2020
  Hi CrimpOn,
  Thanks for your reply.
  All of my cameras are setup with static IPs on the cameras themselves. I don't assign them an IP within the router. No dhcp. This is the only camera that is hardwired. The others are using WiFi and are showing up fine.
  I see where you're going so, for grins, I started a continuous ping on the hardwired camera and checked to see if it showed up.
  Nope. Same thing. It's like the router doesn't know it's there. The camera works fine and this is more of an annoyance than anything. Still... It would be nice to see *all* devices on my network.
  - tomschmidt
    Virtuoso
    Mar 26, 2020
    Since the camera is using a static IP, it never asks the router for a DHCP address. The WiFi connected cameras do tracked since they connect to the WiFi and get authenticated.
    
    I likewise have several IP cameras on my network. I have them use DHCP, but I setup a DHCP Reserved Address for them on the Advanced -> Setup -> LAN Setup page. That way my cameras would always be issued the same IP. I used to have static IPs on the cameras with my prior router, and IIRC I saw the same issue you did until I changed my setup to use Reserved Addresses instead of static IPs.
Retired_Member
Mar 26, 2020
oh....look what I found.....Current Orbi firmware is V2.5.1.8
CrimpOn
Guru - Experienced User
Mar 26, 2020
baldmagicguy wrote:
I have a security camera with a static IP hardwired to one of the satellites. The camera pings and is working fine, but it does not show up at all as an attached device when logged into the router as admin. It's missing from "Attached Devices" in both Basic and Advanced views.
These technical puzzles just cry out for a "reason why." Does the satellite web page "Connected Devices" display show the camera? (I just love that after three years, the router calls them "Attached" devices and the satellite "Connected" devices.)
- baldmagicguy
  Star
  Mar 26, 2020
  CrimpOn wrote:
  baldmagicguy wrote:
  I have a security camera with a static IP hardwired to one of the satellites. The camera pings and is working fine, but it does not show up at all as an attached device when logged into the router as admin. It's missing from "Attached Devices" in both Basic and Advanced views.
  These technical puzzles just cry out for a "reason why." Does the satellite web page "Connected Devices" display show the camera? (I just love that after three years, the router calls them "Attached" devices and the satellite "Connected" devices.)
  Ha! I hear you.
  
  When connected directly to the satellite, the camera does show up with a device name of "Unknown."
  - CrimpOn
    Guru - Experienced User
    Mar 26, 2020
    baldmagicguy wrote:
    When connected directly to the satellite, the camera does show up with a device name of "Unknown."
    Yes, this is another one of those "Orbi Things" that people have been posting about. For some unknown reason, the information we have so carefully entered into the router to describe devices do not propogate to satellites. This is "normal". Surely the device has data packets passing through the router?

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RBS50 - static device hardwired to a satellite is not showing up in attached devices.