My satellite RBS50 always offline, why is that? No matter you do restart or sync it again n again . It has latest firmware

What is the Mfr and model# of the ISP modem the NG router is connected too? Is the Orbi system operating in Router or AP mode? How are the Satellites connected? Wireless or wired? What is the Mfr and model# of the ethernet switch if one is in the configuration. What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? What WPA security modes are you using? Try enabling Beamforming and MIMO. Try disabling the following and see:Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Swap wrote:My satellite RBS50 always offline, why is that? No matter you do restart or sync it again n again . It has latest firmware

It is probably useful to verify that this is (a) a satellite that is being installed for the first time, or (b) the satellite has been installed and working just fine for a while but suddenly stopped working? I assume that you have determined the satellite is "offline" by browsing to the Orbi web interface (normally 192.168.1.1, although you may have set it to a different IP). Opening "Attached Devices" and you do not see any "Connected Satellites". Correct? It appears that you have done a "factory reset", by following these steps: Unplug the satellite. Put it in the same room as the router, but do not plug it in yet. Get your trusty unbent paperclip tool. When you plug in the satellite, press the paperclip in the tiny "Reset" hole until the LED turns orange (yellow?) and flashes. (holding it in too long is better than too short I didn't wait long enough and thought I was resetting when I actually wasn't.) Go back to the Orbi web interface and select "Add Orbi Satellite" at the bottom of the Basic tab. Follow the steps through the Add Satellite pages. The sync process takes longer than I expected it would. After it finishes, and the lights behave as they are supposed to, go to "Attached Devices" and verify that the satellite appears as "Connected." If, at this point, the satellite does not show as "Connected", this is not good. If it does show as connected, then unplug it, put it back where it belongs, plug it in and watch the light show. Trudge back to the router and refresh the Attached Devices page. If it does not show as connected, now is the time to talk about how far it is from the router and what lies in the path between them.

What browser or app are you using to check the status of the satellite? My satellite RBS50 always offline, why is that? No matter you do restart or sync it again n again . It has latest firmware

Modem: Motorola Arris SB6183 mode: Router Switch: 2 Netgear (8 and 4 )Satellite connection: wireless House size:3500 sq ftDistance between: around 30-35 ft 2.4 GHz: Auto5 GHz:48WiFi near by : 6-7WPA2

RBS50 always offine | NETGEAR Communities

9 Replies

FURRYe38
Guru
Feb 11, 2019
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

How are the Satellites connected? Wireless or wired?

What is the Mfr and model# of the ethernet switch if one is in the configuration.

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try enabling Beamforming and MIMO.

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Swap wrote:
My satellite RBS50 always offline, why is that? No matter you do restart or sync it again n again . It has latest firmware
- CrimpOn
  Guru
  Feb 12, 2019
  It is probably useful to verify that this is (a) a satellite that is being installed for the first time, or (b) the satellite has been installed and working just fine for a while but suddenly stopped working?
  
  I assume that you have determined the satellite is "offline" by browsing to the Orbi web interface (normally 192.168.1.1, although you may have set it to a different IP). Opening "Attached Devices" and you do not see any "Connected Satellites". Correct?
  
  It appears that you have done a "factory reset", by following these steps:
  
  Unplug the satellite. Put it in the same room as the router, but do not plug it in yet.
  
  Get your trusty unbent paperclip tool.
  
  When you plug in the satellite, press the paperclip in the tiny "Reset" hole until the LED turns orange (yellow?) and flashes.
  
  (holding it in too long is better than too short I didn't wait long enough and thought I was resetting when I actually wasn't.)
  
  Go back to the Orbi web interface and select "Add Orbi Satellite" at the bottom of the Basic tab.
  
  Follow the steps through the Add Satellite pages. The sync process takes longer than I expected it would.
  
  After it finishes, and the lights behave as they are supposed to, go to "Attached Devices" and verify that the satellite appears as "Connected."
  
  If, at this point, the satellite does not show as "Connected", this is not good.
  
  If it does show as connected, then unplug it, put it back where it belongs, plug it in and watch the light show.
  
  Trudge back to the router and refresh the Attached Devices page. If it does not show as connected, now is the time to talk about how far it is from the router and what lies in the path between them.
- Swap
  Aspirant
  Feb 12, 2019
  Modem: Motorola Arris SB6183
  mode: Router
  Switch: 2 Netgear (8 and 4 )
  Satellite connection: wireless
  House size:3500 sq ft
  Distance between: around 30-35 ft
  2.4 GHz: Auto
  5 GHz:48
  WiFi near by : 6-7
  WPA2
  - FURRYe38
    Guru
    Feb 12, 2019
    What is the model# of the ethernet switches in the configuration.
    
    Swap wrote:
    Modem: Motorola Arris SB6183
    mode: Router
    Switch: 2 Netgear (8 and 4 )
    Satellite connection: wireless
    House size:3500 sq ft
    Distance between: around 30-35 ft
    2.4 GHz: Auto
    5 GHz:48
    WiFi near by : 6-7
    WPA2
FURRYe38
Guru
Feb 12, 2019
What browser or app are you using to check the status of the satellite?

My satellite RBS50 always offline, why is that? No matter you do restart or sync it again n again . It has latest firmware
- Swap
  Aspirant
  Feb 12, 2019
  Orbi App
  - CrimpOn
    Guru
    Feb 12, 2019
    Thanks for the info. Again, we assume that the Orbi is connected directly to the Arris and that the switches are connected to the Orbi (or satellite) not to the Arris and not between the Arris and Orbi. I have no experience with smartphone apps and Orbi. I always use the web interface from a web browser on my PC (although others use laptops, Mac's or tablets). And, I prefer to use a PC connected with Ethernet cable directly to a port on the Orbi.
    
    I guess we sort of neglected to ask "are things connected to the satellite and working?" Are you concerned because the Orbi app says the satellite is not connected and not because "devices aren't working"? My first step would be to connect a web browser to the router and check the Attached Devices page to see if it matches the Orbi app.

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RBS50 always offine