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reinholdmueller's avatar
reinholdmueller
Tutor
Dec 11, 2017

Rbs50 and rbr50 did not update to firmware 2.1.1.12

Actually i have firmware 2.0.0.74. i cannot update the firmware automatically nor manually to 2.1.1.12. If i try to do it manually via the web interface, the message did appear, that i have an incorrect firmware file downloaded. I am fully aware, that the router and satellit have different firmware files.

Troubleshooting

5 Replies

  • JMU1998's avatar
    JMU1998
    Luminary
    Dec 11, 2017

     reinholdmueller you may have already done this but wanted to mention to check the file type of the 2 files you downloaded if they are zipped the Orbi will not recognize them may have to unzip/extract them to a folder on your machine.

  • Guillaume_FR's avatar
    Guillaume_FR
    Aspirant
    Dec 12, 2017

    Hi all,
    Same issue here :

    - downloaded firmware 2.1.1.12 for both RBS and RBR
    - unzipped with winrar

    => When trying to load RBS firmware, the page does kind of a refresh after some minutes. I can select again the file. No error message.

    I tried downlading the files from another server (US and FR) => Same behavior
    I tried under firefox, with and withot adblockplus, and on Edge => Same behavior

    I did not try the update of the RBR, as it is mentioned everywhere to update RBS first.

    Any hint please?
    Naby thanks

    • reinholdmueller's avatar
      reinholdmueller
      Tutor
      Dec 12, 2017

      Found thr solution as follows.

       

      first: update the ROUTER RBR50 (i know it is said, that the satellites should be updated first, but this did not work)

       

      second: detach all satellites from the current. Wait 10 seconds. Attach the satellites again to the current and wait until they connect to the router

       

      Third: update now the satellites one by one

       

      good luck. It worked for me

       

       

      • Guillaume_FR's avatar
        Guillaume_FR
        Aspirant
        Dec 13, 2017

        Hi!

        Thanks a lot for your answer and workaround.

        Before doing it, I wanted to try something else: I unplugged the RBS, waited then restarted it. Once connected to the RBR, I tried once again the upgrade procedure, with the expected result!
        RBS is now under 2.1.1.12, I will now apply it to the RBR.
        Thanks again!