I am adding a satellite to my RBR50 network but it will not sync. I’ve walked through the setup on the Orbi app - The blue ring is lit but the app says the router can’t find the satellite. The blue ring has remained lit for 10 minutes now. Any ideas??

hardwire the satellite into the router. Log into the router through the browser (not app) and check the firmware versions on the router and the satellite to see what each is on. See if you can update the satellite to be on the same version as the router. Or even just check in the GUI if its showing as connected. it couldn't be the first time the app didn't display properly

Thanks for your ideas plemans - but no luck.Hardwired the satellite - the router found it but still won't sync.Blue lights are lit on the tops of my two satellites but neither one will sync to the router.Firmware versions match.Extremely frustrated -- I'm about ready to eBay the whole setup and let Xfinity put their satellites in.

Sorry I am a bit slow..... There are two RBS50 satellites. One of them appears to be working fine, but WiFi is sketchy when near to the other satellite. One easy test is to physically swap the satellites. After powering them up, both show the Blue ring light for 3 minutes. Does the issue Follow the satellite. i.e. the same satellite now has sketchy WiFi in the other location, but the satellite that was swapped in has good WiFi at the location that was previously sketchy? Stay with the location. i.e. after the satellites are swapped, the location still has poor WiFi? Another test for the suspect satellite is a wired connection. Locate it near to the router and connect it to the router with an Ethernet cable. It should appear on the router Attached Devices display as "Wired". (although this may take a few minutes) Now, remove the Ethernet cable that connects some device to the router and plug it into the satellite. If the satellite is working, then the device should function correctly.

After spending 6 hours trying to fix this, it's going back to its eBay seller.My other satellite worked within minutes, and I simply don't have time to futz with this thing any longer.plemans CrimpOn FURRYe38 -- thanks so much for your generous Orbi insights.that end of the house is just gonna have to be slow...

what firmware is on the router? And on that specific satellite? Can you hardwire a PC/laptop into the satellite and access it at 192.168.1.150? did you try factory resetting the satellite (push and hold reset while powered on for up to 30 seconds) and then try hardwiring it in? Leave it hardware for about 10 minutes after the reset then attempt the sync

RBS50v2: the blue ring is lit but the app says the router can’t find the satellite

12 Replies

plemans
Guru - Experienced User
Nov 12, 2023
hardwire the satellite into the router.

Log into the router through the browser (not app) and check the firmware versions on the router and the satellite to see what each is on.

See if you can update the satellite to be on the same version as the router.

Or even just check in the GUI if its showing as connected. it couldn't be the first time the app didn't display properly
- jody_lentz
  Guide
  Nov 13, 2023
  Thanks for your ideas plemans - but no luck.
  Hardwired the satellite - the router found it but still won't sync.
  Blue lights are lit on the tops of my two satellites but neither one will sync to the router.
  Firmware versions match.
  Extremely frustrated -- I'm about ready to eBay the whole setup and let Xfinity put their satellites in.
  - plemans
    Guru - Experienced User
    Nov 13, 2023
    what firmware is on the router?
    
    And on that specific satellite?
    
    Can you hardwire a PC/laptop into the satellite and access it at 192.168.1.150?
    
    did you try factory resetting the satellite (push and hold reset while powered on for up to 30 seconds) and then try hardwiring it in? Leave it hardware for about 10 minutes after the reset then attempt the sync

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RBS50v2: the blue ring is lit but the app says the router can’t find the satellite