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Forum Discussion
RKB50 router light is purple (not the sattelite)
In the 3 days I own the RKB50 the router is having a purple light, which I understand means that there is no internet connection.
However, there is an internet connection because everyone in the house is streaming and browsing for the past 3 days.
I've set it up in AP mode.
What else does this color mean?
18 Replies
You probably have the ISP Router connected to Orbi's LAN port? In AP Mode you can have the ISP router connected to either the WAN or LAN ports since these are -somehow- bridged in AP mode. However, using the LAN port for ISP Router will cause the router to light magenta.
Please move the cable to the yellow WAN port if you don't like the beatiful magenta light. :)
I already had it attached to the yellow port.
I looked again at the docs and read that purple blinking means no internet connection, but I have a steady purple light.
michel1918 wrote:
I already had it attached to the yellow port.
I looked again at the docs and read that purple blinking means no internet connection, but I have a steady purple light.
The router seems -for some reason- not sense the cable in the WAN port. Can you please try to swap the cable with another.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The Orbi operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
michel1918 wrote:
In the 3 days I own the RKB50 the router is having a purple light, which I understand means that there is no internet connection.
However, there is an internet connection because everyone in the house is streaming and browsing for the past 3 days.
I've set it up in AP mode.
What else does this color mean?
I have a Arcadyan experia box V8.
Firmware is V2.1.4.16
I don't think checking all the cables and other checks you suggest is necessary; I have a very steady internet connection via the cable and via my previous wifi also no problems.
So the fact that the router signales purple is imo something in the router, not in the other parts.
I also noticed that steady purple ring on the router is not one of the situations in the https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean documentation?
