NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gholson2's avatar
gholson2
Initiate
Jul 04, 2018

Robot Vaccums and Orbi mesh network

Well this is getting quite a bit frustrating. 

 

Should be an easy question. I purchased a deebot robot wifi enabled vac and the unit will not connect to the wifi please dont tell me this is because i cant get the vac to see the 2.4 ghz network because the orbi system wraps it into one. Ive returned 4 of the vacs because of this issue and it seems super dumb that the new Robot vacs dont talk to the new network technology companies are putting out. 

 

Thanks in advance for the help. 

 

 

Troubleshooting

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 04, 2018

    One test you can do. Disable all WPA securiity temporarily on the Orbi system. Then try to connect any of the vaccuums to the Orbi to see if they connect at all. Then turn on WPA and TPIK ON the router and test the vaccuums again. Do they connect at any time?

     

    • gholson2's avatar
      gholson2
      Initiate
      Jul 04, 2018

      Well not sure how this worked but it wouldnt work without the password until i took the steps suggested by Furrye38 thanks for the help. Connected right away without password after I set up manually. But wouldnt allow me to add a password back. I added the password back and reset up the robot and boom connected. thanks for all the help!