HiHope someone can help I have had the RBR50 for a couple years now with one satellite and they worked perfectly until I updated the firmware last week, since then connections have dropped everywhere and the satellite is not even being recognised on the app or orbilogin! I have turned back the firmware to a previous one on both router and satellite! The app shows the satellite with a magenta dot even though the satellite pulses blue and devices with a lan cable from the satellite still connect just very poor speed!Hope someone can help because it’s getting very frustrating

Retired_Member, you're apparently not an expert and provide little to no good advise. Maybe you should stop trying to help.

revert your FW and stop performing updates....or get ready for the dozens of questions to follow

Revert fw to which one? Does it update automatically then?

RavetheDave wrote:Revert fw to which one? Does it update automatically then?how did the update happen? Did you do it or did you wake up one morning there it was?

Do a factory reset on the RBR and RBS and setup from scratch. If you want to update FW, do it by manually downloading FW files from NGs support site. Seen bad behaviors with users updating thru auto update or using the Orbi app. I prefer manually installation and reset after wards. Ensures good FW installation and operation after.https://community.netgear.com/t5/Orbi/RBR50-Internet-outage-DNS-issue/m-p/1881623/highlight/true#M86165 RavetheDave wrote:HiHope someone can help I have had the RBR50 for a couple years now with one satellite and they worked perfectly until I updated the firmware last week, since then connections have dropped everywhere and the satellite is not even being recognised on the app or orbilogin! I have turned back the firmware to a previous one on both router and satellite! The app shows the satellite with a magenta dot even though the satellite pulses blue and devices with a lan cable from the satellite still connect just very poor speed!Hope someone can help because it’s getting very frustrating

Router and Satellite help | NETGEAR Communities

13 Replies

Retired_Member
Mar 27, 2020
revert your FW and stop performing updates....or get ready for the dozens of questions to follow
- RavetheDave
  Aspirant
  Mar 27, 2020
  Revert fw to which one? Does it update automatically then?
  - Retired_Member
    Mar 27, 2020
    RavetheDave wrote:
    Revert fw to which one? Does it update automatically then?
    how did the update happen? Did you do it or did you wake up one morning there it was?
FURRYe38
Guru - Experienced User
Mar 27, 2020
Do a factory reset on the RBR and RBS and setup from scratch. If you want to update FW, do it by manually downloading FW files from NGs support site. Seen bad behaviors with users updating thru auto update or using the Orbi app. I prefer manually installation and reset after wards. Ensures good FW installation and operation after.
https://community.netgear.com/t5/Orbi/RBR50-Internet-outage-DNS-issue/m-p/1881623/highlight/true#M86165

RavetheDave wrote:
Hi

Hope someone can help I have had the RBR50 for a couple years now with one satellite and they worked perfectly until I updated the firmware last week, since then connections have dropped everywhere and the satellite is not even being recognised on the app or orbilogin! I have turned back the firmware to a previous one on both router and satellite! The app shows the satellite with a magenta dot even though the satellite pulses blue and devices with a lan cable from the satellite still connect just very poor speed!

Hope someone can help because it’s getting very frustrating
- Retired_Member
  Mar 27, 2020
  FURRYe38 wrote:
  Do a factory reset on the RBR and RBS and setup from scratch.
  
  well there ya go....

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