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Same Model System, Different Behavior??
I had recently posted on here that although my Orbi system was running well, the Orbi app would not list devices under the "Network Map" option. I have tried all sorts of things to get this to work including uninstalling, reinstalling app, etc.
A friend of mine down the street recently also purchased the same model Orbi (AC3000) and we installed his. I did notice his Orbi packaging was slightly different from the AC3000 packaging I had purchased.
My android phone was connected to his wireless network after install and I ran the Orbi app, and used his credentials to log onto his Orbi system locally.
From the Network Map the Orbi App lists all devices connected to that portion of the map!
We both have precisely the same current firmware (V2.2.1.210). The only major difference between his setup and mine is that he has one satelite and I have two. Both of our systems use Ethernet backhaul.
When I returned home I ran the Orbi app again (on the same Samsung Note 9 phone) and of course From the Network Map, the Orbi could not find any devices listed to that portion of the map!
Here is network map... All green, two satelites, all hard wired backhaul. Working great.
Here is Orbi Router (RBR50) details screen from Network map. Current firmware, proper IP address, etc.
Here is Details Screen from Network Map on one of Satelites (There are dozens of devices connected to this Satelite)
Here is where you try to list devices from the Network Map. Nada. Some people say refreshing on the network map allows it to show devices... not in my case.
This tells me the failure to render network connections on the Orbi App is based on issues with the local Hardware or configuration and NOT the Cell phone make/model etc as orginally thought.
Summary:
- Exact same cell phone logging in to local Orbi router via Orbi App
- Two different install locations
- Same model of Orbis (RBR50/RBS50)
- Same firware of Orbis
- Different reaction to listing devices under NETWORK MAP
Does anyone have a clue of why this is going on?
SOLVED ISSUE Of Network Map Not Rendering Properly and Showing Devices By Connection On Android!!!!!!!
BLUF: My original local SSID was "Daily Planet" The Space in the SSID was preventing the "CONNECTION TYPE" and "CONNECTED ORBI" fields from being reported to the Orbi App! (My neighbors SSID is only 4 characters long with no spaces so theirs worked properly)
This only affected Android devices running the Orbi App... Not Apple Devices
Process I took per FURRYe38 recommendation:
- Disconnected satellites (2 of them)
- Hard reset Router
- Rebooted & initial set up
- Tested (It didnt work since I used my original SSID "Daily Planet")
- Reverted to an Earlier Firmware version thinking that may help -- rebooted and set up but used the default SSID (ORBI38)
- Noticed all was working properly!
- Changed SSID to "Daily Planet"
- Noticed it DIDNT WORK again with an SSID with a space in it
- Changed SSID to "Daily_Planet"
- Noticed it was working properly!
- Updated Firmware to current version
- Verified it is still working properly on all android devices.
- Turned back on Satellites
- Updated Settings for Reserved IPs etc and reattached wireless devices with new SSID
- Poured myself a cocktail and am a happy man!
Orbi and the Orbi APP CANNOT HANDLE SSID's with spaces in them. They will not render the network map properly if so.
To resolve: Take out the spaces -- replace with underline and it should work properly!!!!!!
A couple of heroes out there who deserve recognition for helping & discussing this
Pass the word. If you have spaces in your SSID, Android phones will not render the Attached devices properly under the DEVICE LIST nor the NETWORK MAP!
Chances are, someone ought to report this to the Orbi App Folks and this solution should be pinned at top for reference
42 Replies
- What devices and how many do you see connected to this satellite using the web GUI that you don’t see using the app?
Please note that wired devices connected to any satellite will show as connected to the router since you use wired backhaul. The mystery is why it worked with your friend's recent purchase, and not for many many others. My app experience with the network map is slightly different in that my backhaul is wifi. The two solid lines on your example are dashed on mine (dotted actually). Neither the router nor either of the satellites show any connected devices. However, very infrequently the connected devices will show up in partial or total. Perhaps 10% of the time if I wait. Overwhelmingly, nothing shows. The Genie app, which Netgear is going to yank out Orbi support soon, does work. It is curious that your friend's purchase is recent and his app and your app works with the same version of the Orbi firmware at his siteand equipment. It would be worthwhile since your setups are so similar, to check all the settings and topology to see what dissimilarities are there (if any). Somewhere there is a bug, and it soulnds like maybe it is in system settings that is affecting the quality of information getting to the app. Inquiring minds would like to know.
I guess that your friend does not have Sonos, right? ;)
- Can you please decribe how you are connecting the Sonos to Orbi. I see that you have a Connect and a Boost, I guess that these are both wired, right?
- Can we just test to disconnect all wired Sonos and see how the system behaves!
My friend DOES have sonos... the only part of the sonos system he doesnt have is a device called SONOS boost which off loads all the speakers onto a sonos network instead of the 802.11.
Just curious, when re-flashing the FW, was a full reset and setup from scratch performed or just re-flash and continue?
I reflashed each Satellite individually by going to their respective IPs and selecting the firmware option.
I then went and reflashed the RBR50. In both cases it said "Hey this is same version, want to do this?" and I proceeded.
I did NOT do a full reset this go around... I did that way early in the process. Do you think that would be helpful?
I do have an extensive list of reserved IP addresses, so I have to figure out how to reinstate those without making me want to slit my wrists :) LOL
Sometimes bad values can be carried over after doing a FW update. Even though the system should work after doing a FW update, and continue, I've see it where some features get hosed up and don't work right after the update. After doing a reset and setup from scratch, fixed issues I saw.
Try this, do a save router config to file under Advanced Tab/Backup, then try a reset on the Router alone. I would turn OFF The satellites for now. Just setup the router from scratch. Then add your devices to the router base. Leave the satellites off. Try the app and let us know what you see with just the app and router. If the same thing is still contining, then you can apply the saved config back to the router and turn on the satellites. Seems like something is hosed and not getting correctly set or synced with the app for some reason.
I would also do a save router config to file. Make a back up of your configuration for safe keeping later on. Will save time in case you need to factory reset again. :smileywink:
