Hello, I’ve added two refurbished satellites recently. I have updated their firmware, and when I access them on the orbilogin.com they both show as operating with good connections . However they as well as my original mesh satellite show up as disconnected on the Orbi app. All three satellites also keep dropping their connections. Any recommendations on how to resolve this? Thanks

What satellites do you have? What firmare is on the router? What firmware is on the satellites? What modem/gateway are they connected to? What size is your home? What are the interior walls made of?

Hi, thanks for asking. Satellites are2 RBS50v2 and 1 RBS50The firmware on the router is V2.7.3.22The firmware on the satellites is also 2.7.3.22We have a 2000 sq foot home on one level.Walls inside are standard plaster. Previously, before adding the two refurbushed satellites, the original satellite worked very well. It was only after adding the new refurbished satellites that it stopped working. I've tried disconnecting the satellites on the main web browser controls, then resetting the satellites. I've tried to reconnect one unsuccesfully; it now apprears as a device and not a satellite.

Are you connecting them daisy chained or star configuration? Daisy: Router------>satellite----->satellite Star: satellite<--------router--------->satellite

Star, I believe -- daisy chain is still enabled. At the moment, though, my satellites aren't even showing up on the browser control window. When I click on the attached devices and choose my satellite, under Device Type, what should it be? It was 'router' but I changed it to 'extender' -- if you have any suggestions on what the Device Type shoudl be that would be great.

the device type shouldn't matter. try resetting the satellites and re-syncing them 1 more time. It could be the newer firmware causing issues on the attached devices page. (might not cause issues, just displaying wrong)

Satellite issues | NETGEAR Communities

15 Replies

plemans
Guru - Experienced User
Sep 28, 2021
What satellites do you have?

What firmare is on the router?
What firmware is on the satellites?

What modem/gateway are they connected to?

What size is your home?

What are the interior walls made of?
- Mykd
  Aspirant
  Sep 28, 2021
  Hi, thanks for asking.
  
  Satellites are
  2 RBS50v2 and 1 RBS50
  The firmware on the router is V2.7.3.22
  The firmware on the satellites is also 2.7.3.22
  We have a 2000 sq foot home on one level.
  Walls inside are standard plaster.
  
  Previously, before adding the two refurbushed satellites, the original satellite worked very well. It was only after adding the new refurbished satellites that it stopped working.
  
  I've tried disconnecting the satellites on the main web browser controls, then resetting the satellites. I've tried to reconnect one unsuccesfully; it now apprears as a device and not a satellite.
  - plemans
    Guru - Experienced User
    Sep 28, 2021
    Are you connecting them daisy chained or star configuration?
    
    Daisy: Router------>satellite----->satellite
    
    Star: satellite<--------router--------->satellite

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Satellite issues