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Forum Discussion

mbski's avatar
mbski
Guide
Oct 29, 2016
Solved

Satellite looses connection to base

Roughly every few days I notice my satellite with solid magenta color. This has been happening since new. (pre-ordered) I have moved it around to different locations 6 times, with same results. I have to power down satellite and then its fine again for a couple of days. Very frustrating that nothing seems to correct this issue. The solid magenta is defined as lost IP address? Can netgear respond and correct this issue?

 

 

 

Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jan 05, 2017

    Hello everyone

     

    We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.

     

    DarrenM

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    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Oct 31, 2016

      Hello mbski

       

      Have you upgraded to the latest firmware? Have you tried to sync the unit again?

       

      DarrenM

      • mbski's avatar
        mbski
        Guide
        Oct 31, 2016

        Yes 1.3.0.12, and if you read my post, it states I have moved the satellite to numerous different locations which require it to be re-synced.